Luz Ochoa

Results-driven professional with a multifaceted skill set in art, graphic design, content creation, and community engagement. Demonstrated success in managing projects and fostering collaboration within teams, committed to producing clear, relatable content that connects with audiences and adds value to stakeholders.

• In 2015, when I attended the World Championships of Performing Arts, I won three bronze medals in the categories of singing and singing with self-accompaniment on the piano.
• In 2016, the Art and Culture department, CREARTE, of Rafael Landivar University granted me half a scholarship They gave me the scholarship for singing, so I was a part of the choir and musical band of the university for four years I also gave singing lessons in the Singing Club of the University alongside another student for a year. This scholarship helped me finish my studies
• In 2018 I won first place in a Coffee Table Book contest in the Editorial Design course. We had the assignment to create a Coffe Table Book about Efrain Recinos, and professional editorial designers were the judges of the books.
• In 2019 I finished all of the courses of the BFA in Graphic Design of Rafael Landivar University.
• In 2019 the Art and Culture department CREARTE of Rafael Landivar University gave me an award for my years of service in the department from 2016 to 2019.
• In 2020 I had the opportunity to participate for the second time in the World Championships of Performing Arts virtually, I won a bronze medal in the Acting category.
• I was one of the top performers of June 2021 in the Noom account at Telus International.
• got promoted four times at Telus International and in all the positions I worked in I was congratulated for my great work.
• The stakeholders I worked for at Noom in Telus Digital, sent an appreciation email at the beginning of 2024 to congratulate me and thank me for all the work I’ve done.
• One of the stakeholders I worked for at Noom in Telus Digital, wrote recommendation letter for me.
• I was named rockstar of the month in May 2025 by the managers for my outsanding work (a way to congratulate the employees of the month).

• I took English classes during my whole life at school and I also took additional classes at Instituto Americano Guatemalteco IGA.
• I took the ELASH test in 2015 and I passed with a really high score which allowed me to exonerate from taking the mandatory English courses at Rafael Landívar University.
• I have a passion for English and I can very easily communicate through this language.
• A liking for public speaking since a very young age. I participated in many contests of public speaking and poetry recitals in school always ranking in the top three.
• I’ve been in many roles within Telus International, as an agent, as a Customer Experience Analyst, as staff member (Team Leader) and as a MLS member (Knowledge Base Writer), this has given me knowledge and experience to keep growing.
• Knowledge in performing arts, music, theater and dance, I’ve had classes in all of this until the present day.
• I was a part of theater plays in the cast of “Frozen” y “Rudolph the Red Nose Reindeer” which demonstrates my great ability to communicate.
• In the year of 2015 I was a part of the team who represented Guatemala in the World Championships of Performing Arts that took place in Los Angeles. Around 63 countries around the world attend to this event to compete every year in singing, acting, modeling, instruments, dancing, etc.
• Sports : I have practiced swimming volleyball, gymnastics and cheerleading.