Luis Fernando Ponce Lainfiesta
Remote Customer Service
Mixco,GU
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative Agent
T-Mobile
Guatemala City, GU
07.2016 - Current
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Liceo Guatemala
Guatemala City 01.1983 - 10.1983
Associate of Science - Animal Sciences
USAC
Guatemala City 01.1984 - 11.1989
Skills
Problem-Solving
undefinedOther Language
English 80%
WORK HISTORY
- Alorica T-Mobile, TEX Expert, 2016, To the present
- Pirámide Project, care for at-risk youth, Ministerio de Cultura y Deportes, Dirección del Deporte, 2015
- Planner and executor of the tilapia station at Finca Sauzalia Las Mercedes, San José Pinula, 1993
- Collaborator, planner and participant of the cultural event l "I Maia a Castell'arte" en Castell´alto, Italia, 07/1992, 08/1992
- Member of the "Club Juventus" Guatemala, collaborator and stand preparer of popular Guatemalan handicrafts, Pallamano Téramo Italy, 1989
- In charge and producer of the Stand "Armario" at International fair ("Profile '88"), Plaza Colòn, Madrid Spain, Guatemalan Ambassador in Spain Mr. Danilo Barillas, Ana María Simmons and Lic.Roberto Godoy, 1988
Place Of Birth
Guatemala City , 06/24/65
CUI
2246 25055 0101
ITN
570306-9
Phone Numbers
Cell (502) 4217-3025, Home (502) 2483-9734
Personal Information
- Age: 58
- Marital Status: Single
References
- Licda. Sonia Cardoza, 5524-9336
- Mario Caxaj R., Desarrollo Cultural, Ministerio de Cultura y Deportes, 5560-7014, mecaxaj@gmail.com
- Roberto Godoy, Congreso de La Republica, Ciudad Guatemala, 4368-4225, jrobertogodoy@yahoo.com
Timeline
Customer Service Representative Agent
T-Mobile
07.2016 - Current
Associate of Science - Animal Sciences
USAC
01.1984 - 11.1989
High School Diploma -
Liceo Guatemala
01.1983 - 10.1983
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