Luis Fernando Najarro Reyes
Guatemala
Summary
Proven Customer Service Representative at IntouchCX, adept in problem-solving and computer proficiency. Excelled in high-stress situations, significantly enhancing customer satisfaction and team collaboration. Achieved notable client satisfaction rates by efficiently resolving escalated calls and disputes, showcasing exceptional decision-making and active listening skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Customer Service Representative
IntouchCX
10.2021 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Studied - Civil Engineering
Universidad San Carlos De Guatemala
Guatemala City12-2022
Currently Studying - Business Administration And Management
Universidad Da Vinci
Petén, Poptún 12.2024 - 12.2029
Bachelor of Computer With Science Orientation -
Activo Bilingüe
Guatemala City12-2020
Skills
Customer service
Problem-solving
Active listening
Team collaboration
Decision-making
Computer proficiency
Task prioritization
Certification
CIAV Certification
Timeline
Currently Studying - Business Administration And Management
Universidad Da Vinci
12.2024 - 12.2029
Customer Service Representative
IntouchCX
10.2021 - 12.2024
CIAV Certification
12-2020
Studied - Civil Engineering
Universidad San Carlos De Guatemala
Bachelor of Computer With Science Orientation -
Activo Bilingüe
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