Luis Fernando Gonzalez

• Assessed credit risk and analyzed financial statements.
• Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
• Analyzed credit scores to determine borrowers' creditworthiness.
• Attended credit-related training and conferences to stay informed about industry trends and developments.
• Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
• Mentored junior analysts, sharing best practices and fostering their professional development in credit analysis techniques.
• Reduced delinquency rates with proactive monitoring of clients'' credit performance and timely communication.
• Investigated and resolved customer disputes related to credit decisions.

• Processed orders, service requests and applied information to customers.
• Maintained high levels of customer retention through exceptional service and follow-up communication.
• Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
• Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
• Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.
• Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
• Investigated and resolved customer inquiries and complaints quickly.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Followed up with customers about resolved issues to maintain high standards of customer service.

3rd year completed.

Knowledge in:

Anatomy

Histology

Embryology

Physiology

Biochemistry

Microbiology

Pathology

Clinical Sciences

Public Health

Unfinished university studies.

2nd year completed

Knowledge:

General Psychology

Statistics

Research Methods

Biological Psychology

Cognitive Psychology

Social Psychology

Psychopathology

Clinical Psychology

Educational Psychology

Unfinished university studies.