Luis C. Mijango

⦁Enhanced client relationships through personalized advice and product expertise.
⦁Streamlined interdepartmental communication for project clarity.
⦁Provided expert consultations that improved client satisfaction.
⦁Collected and analyzed feedback to improve services.
⦁ Recommended system improvements to meet evolving business demands.

• Worked as a sales agent for Travel Pass Group at Allied Global.
• Developed and maintained account management documentation, enabling efficient sharing of information among team members.
• Implemented effective sales strategies to expand market share within the assigned territory.
• Negotiated prices, terms of sale and service agreements.
• Achieved higher client satisfaction ratings through consistent communication and problem resolution.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Participated in staff meetings for continuous improvement in customer engagement strategies and techniques.
• Managed a high volume of inbound calls to provide timely assistance for customers'' needs, specially during the pandemic.
• Skillfully navigated difficult conversations with professionalism, managing conflicts constructively to preserve brand reputation and maintain positive relationships with clients.
• Delivered exceptional service for increased customer loyalty and repeat business.

• Worked for an AT&T telecommunications account, achieving outstanding performance as a sales and customer service representative.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Achieved and exceeded monthly and annual sales targets.
• Established relationships with prospects and customers to promote product understanding and drive sales growth.

• Worked as a sales agent for a booking company, coaching new hires on sales techniques and achieving top sales performance.
• Contributed to the creation of compelling sales presentations that effectively communicated product value propositions to prospective clients.
• Developed strong client relationships to maintain high customer satisfaction and encourage repeat business.

• Managed a restaurant, focusing on creating a new concept, improving admin processes, and training staff.
• Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
• Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Implemented a successful staff reward and recognition program which increased employee morale, performance, and satisfaction.

• Started and managed my own restaurant, developing the concept, building, and creating a unique dining experience.
• Implemented effective inventory management systems to minimize waste and control food costs.
• Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
• Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
• Managed payroll, daily deposits, and cost controls.
• Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
• Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.

• Served as a mentor for less experienced team members, providing guidance on best practices within the operations function and sharing real-world examples from personal experience to facilitate knowledge transfer.
• Identified skills gaps within the workforce, designing targeted training programs to address these areas and enhance overall productivity.
• Developed detailed performance metrics to track progress towards established goals throughout the duration of each training initiative, allowing for data-driven evaluation of program success rates.
• Collaborated with management to assess organizational needs and develop customized training solutions tailored to individual roles, responsibilities, and objectives.
• Reduced employee turnover through effective training initiatives that improved performance, job satisfaction, and overall understanding of company processes.

• Increased user engagement by crafting compelling social media posts that resonated with target audiences.
• Streamlined internal communication by creating and maintaining a comprehensive content calendar.
• Selected relevant images to accompany content for maximum impact.

• Utilized CRM software efficiently to manage leads, track interactions, and streamline workflow processes.
• Leveraged strong communication skills to clearly convey complex insurance concepts to clients, ensuring their understanding and satisfaction.
• Delivered exceptional customer service while maintaining a high level of professionalism throughout all interactions with clients and colleagues alike.
• Educated clients on insurance policies and procedures.