Luis Marroquín
System Engineer Junior
Guatemala City,01
Summary
Dynamic Customer Service Representative with a proven track record at 247.ai, adept in technical support and creative problem-solving. Excelled in enhancing customer loyalty through empathetic resolution of complaints and effective dispute management. Skilled in elevating service standards and reducing inquiry volumes by optimizing FAQs, showcasing a blend of professional telephone demeanor and innovative service solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
247.ai
06.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Bachelor's Degree In Computing - Comparative Literature
Centro Educativo La Vid
Guatemala 10.2021
Skills
Professional telephone demeanor
Order fulfillment
Route dispatch
Technical Support
Service standard compliance
Creative problem solving
Languages
Spanish
Native or Bilingual
Certification
Comunnity Manager
entrepreneurship
The business is called OwlBliss, it helps satisfy the customer with any desired order.
Timeline
Comunnity Manager
10-2024
Customer Service Representative
247.ai
06.2022 - Current
Bachelor's Degree In Computing - Comparative Literature
Centro Educativo La Vid