Hi, I’m
Luis Lam
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Experienced and results-driven with a strong sales focus, dedicated to achieving and surpassing sales targets while building and maintaining client relationships.
Overview
4
years of professional experience
Work History
Bloom
Sales Development Representative
03.2023 - 11.2023
Job overview
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Utilized Apollo to manage sensitive client information and update existing and new client profiles.
- Won new business by articulating full value of company's capabilities to prospects.
- Achieved and exceeded monthly and annual sales targets.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Achieved or exceeded company-defined sales quotas.
King Of Freight
Freight Broker
07.2021 - 03.2023
Job overview
- Entered data, generated reports, and produced tracking documents.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Planned routes for various shipments according to special events, customer needs and weather.
- Monitored market and negotiated rates based on trends.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
UPS
Team Leader
01.2020 - 07.2021
Job overview
- I led the Package Investigation Department, team in efficiently resolving package-related issues through strong leadership and meticulous attention to detail.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Coursera
from UX Designer
09.2023
BM-PC SchoolGuatemala City
High School Diploma from Science and Letters
2015
Skills
- Native Spanish
- English C1
- Report Writing
- Sales Development
- Team Training
- Account Management
- Lead Development
- Customer Service
- Sales Analysis
- Vendor Relations
- Lead Generation
- Project Management
- Client Relationship Management
Timeline
Sales Development Representative
Bloom
03.2023 - 11.2023
Freight Broker
King Of Freight
07.2021 - 03.2023
Team Leader
UPS
01.2020 - 07.2021
Coursera
from UX Designer
BM-PC School
High School Diploma from Science and Letters
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