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Dynamic leader with a proven track record at Virgin Australia, excelling in team motivation and complex problem-solving. Spearheaded the start-up of Short Haul International operations post 2020, enhancing customer satisfaction and operational efficiency. Skilled in relationship building and safety processes, consistently achieving high-performance targets through effective communication and team leadership.
Organized and a dependable person, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Nothing is to difficult or to hard. Have the ability to think on the run and outside the box to achieve a result without compromising Safety and Operating procedures.

Experienced customer service professional with a strong background in problem-solving and analytical skills seeking an opportunity to further develop and utilize these skills. Committed to meeting all key performance indicators accurately and on time, aiming to contribute to the success of the organization. Proficient in leadership, team management, and staff training, excelling in conflict resolution, change management, and fostering employee engagement. Skilled in strategic management with expertise in policy and procedure development, project management, and risk assessment. Possesses excellent communication and collaboration abilities, successfully engaging stakeholders and negotiating positive outcomes. Known for delivering exceptional customer service and maintaining client relations, possesses strong negotiation and decision-making skills. Additionally, brings expertise in aquatic facility and operations management, aquatic safety, child safety management, membership engagement, and community involvement making a valuable asset to any organization in the industry.

 Determined and proactive Executive Secretary works with urgency to anticipate needs of senior-level executives. Thrives in fast paced, dynamic environments and employs professionalism and superior communication skills and keen focus on detail, accuracy and business impact of reports and communications.   

Passionate and results-oriented Customer Service Leader with significant experience in the SaaS industry. Proven track record of driving customer satisfaction, team performance, and operational efficiency. Skilled in utilizing Lean Six Sigma methodologies and project management principles to deliver exceptional service. Strong communicator and team player committed to fostering a positive work environment.

Luis Chajon

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Customer Experience Team Leader

Customer Experience Analyst

Customer service representative

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No Degree - Bachiller En Ciencias Y Letras

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Customer Experience Team Leader

Customer Experience Analyst

Customer service representative

No Degree - Bachiller En Ciencias Y Letras

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