Luis Chacon
Guatemala
Summary
Accomplished Team Leader with a proven track record at VXI Global, enhancing team productivity and customer satisfaction through effective problem-solving and team motivation. Skilled in multitasking and computer applications, adept at fostering client relationships and exceeding quality standards. Demonstrates exceptional teamwork, collaboration, and a results-driven approach, significantly improving operational outcomes.
Overview
9
9
years of professional experience
Work History
Team Leader
VXI Global
05.2021 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Menu Specialist - Team Leader
Atento Guatemala
06.2018 - 11.2020
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Sales Representative
EGS, Expert Global Solutions
10.2015 - 09.2017
- Engaging prospects to become customers by selling services such internet, cable and unlimited phone service.
- Encouraging sales teams and motivating them with incentives sent by client. Also, giving out updates on business development to agents.
Education
Industrial Organizational Psychology Degree -
Universidad Mariano Galvez
Guatemala City 08.2017
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Computer Skills
- Multitasking
Hobbies
- Cooking
- Outdoor Activities
- Mixed Martial Arts
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Team Leader
VXI Global
05.2021 - Current
Menu Specialist - Team Leader
Atento Guatemala
06.2018 - 11.2020
Sales Representative
EGS, Expert Global Solutions
10.2015 - 09.2017
Industrial Organizational Psychology Degree -
Universidad Mariano Galvez
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