Lucia Fernanda Isabel Picón Ramírez
Psicologa/Terapeuta Del Lenguaje
Mixco,GU
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
8
8
years of professional experience
6
6
Certifications
1
1
Language
Work History
Medical Interpreters Trainer
Teleperformance
09.2024 - 09.2025
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
Certified Medical Interpreter
Teleperformance
03.2021 - 09.2024
- Demonstrated flexibility in adapting to changing schedules or last-minute requests for interpretation services without compromising quality of care provided to patients.
- Enabled timely diagnoses and treatment decisions by interpreting complex medical instructions and explanations for non-English speaking patients.
- Facilitated patient consent processes, ensuring full comprehension of risks, benefits, and alternatives to treatments.
- Utilized advanced knowledge of medical terminology to interpret highly specialized fields such as oncology, cardiology, or neurology appointments successfully.
- Supported healthcare teams in establishing rapport with diverse patient populations through empathetic linguistic assistance.
Customer Service Supervisor Agent (Tier Two)
Allied Global
12.2023 - 01.2024
- From December 1st until January 25th - Customer Service Supervisor Agent (Tier Two).
Banking Customer Service Representative & Team Lead
24/7 ai
01.2020 - 09.2020
- Banking Customer Service Representative & Team Lead
Law Activation and Inquiry Representative for CA State Account
24/7 ai
12.2019 - 01.2020
- Law Activation and Inquiry Representative for CA State Account
Sales Account Team Lead
Alorica
04.2018 - 07.2018
- From April 24th to July 23rd 2018 - Sales Account Team Lead.
Account Resolution Team (ART Agent)
Alorica
08.2017 - 10.2017
- August 15th to October 22nd - Account Resolution Team (ART Agent).
Education
Fourth College year - Psychology, Language Therapy
USAC
01.2018
High School Degree - Medicine Orientated
Guillermo Putzeys Álvarez Institute
01.2014
Middle School - undefined
Juventud San Francisco
01.2012
Elementary School - undefined
Liceo San Antonio
01.2009
Skills
Public speaking
Lesson planning
Planning and coordination
Online instruction
Materials preparation
Interpersonal communication
Lesson plan development
Certification
Basic & Professional Mecanography Typewriting courses
References
- Claudia, Chacón, Licda., 59408284
- Leonel, Ramírez, Lic., 30073868
- Erick, Pérez, Lic., 54148130
Timeline
Medical Interpreters Trainer
Teleperformance
09.2024 - 09.2025
Customer Service Supervisor Agent (Tier Two)
Allied Global
12.2023 - 01.2024
Certified Medical Interpreter
Teleperformance
03.2021 - 09.2024
Banking Customer Service Representative & Team Lead
24/7 ai
01.2020 - 09.2020
Law Activation and Inquiry Representative for CA State Account
24/7 ai
12.2019 - 01.2020
Sales Account Team Lead
Alorica
04.2018 - 07.2018
Account Resolution Team (ART Agent)
Alorica
08.2017 - 10.2017
High School Degree - Medicine Orientated
Guillermo Putzeys Álvarez Institute
Middle School - undefined
Juventud San Francisco
Elementary School - undefined
Liceo San Antonio
Fourth College year - Psychology, Language Therapy
USAC
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