López Marroquín
Guatemala City,GU
Summary
Chemical Engineer with a master's degree in business administration, I have experience in projects where I have analyzed financial reports, defined project objectives, monitor project progress and delegated task to team members.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Curcumin Project Specialist
FINCA ALEJANDRÍA, S. A
01.2020 - 09.2021
- Lead project to develop a method for the extraction of curcumin for medicinal uses and industrial processes, carried out the experimentation, developed a strategic plan to carry out the industrial implementation, analyzed financial reports, identified risk levels within the project
- Analyzed data obtained from the extraction of curcumin on a laboratory scale to develop an industrial scaling plan
- Designed machinery to start the implementation of curcumin extraction.
Intern
GROUP HAME
02.2019 - 06.2019
- Laboratorian in the Physicochemical Laboratory and Inspector in the packaging area
- Updated laboratory parameters to improve quality of analysis in the physicochemical laboratory, reduced average analysis time by 20 percent
- Modernized packaging inspection, increasing productivity by 15 percent.
Development Route Monitoring Supervisor
FUNDACIÓN GÉNESIS
06.2022 - 09.2022
- Lead projects that are related to the clients' Development Route
- Analyzed financial and progress reports, defined project’s goals, monitored projects progress, and delegated tasks to 5 team members
- Carried out strategic plans for different projects in various areas to promote the development of clients from over 8 different branches nationwide
- Monitored the impact that different branches have on customer development, implementing monitoring project guides and develop a training plan with talent management.
Customer Service Representative Agent
TELUS INTERNATIONAL
09.2021 - 06.2022
- Customer service agent for the DAVE account, in charge of assisting customers in the United States to resolve concerns or problems within their account or general questions about the use of services
- Answered 60 calls per day exceeding quota by 10%, providing prompt customer support with a professional, friendly, and patient attitude
- Completed customer insight reports and input of sensitive data
- Trained 20 new hires on company-specific policies, procedures, and compliance guidelines
- Received a 5-star customer satisfaction rating through voice and email communications
- Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions, escalating to supervisor when necessary.
Education
MBA - Masters of Business Administration
Universidad Del Valle De Guatemala
01.2021 - 10.2022
2022 - Chemical Engineer
Universidad Del Valle De Guatemala
06.2017 - 05.2021
No Degree - Mechatronical Engineer
Universidad Del Valle De Guatemala
06.2014 - 06.2017
Skills
AdaptabilityMicrosoft OfficeCommunication SkillsHighly OrganizedAnalytical SkillsCustomer ServiceLeadershipPythonSQLJava Script
Project manager supervision
Project regulations
Managing multiple projects
Effective project management
Timeline
Development Route Monitoring Supervisor
FUNDACIÓN GÉNESIS
06.2022 - 09.2022
Customer Service Representative Agent
TELUS INTERNATIONAL
09.2021 - 06.2022
MBA - Masters of Business Administration
Universidad Del Valle De Guatemala
01.2021 - 10.2022
Curcumin Project Specialist
FINCA ALEJANDRÍA, S. A
01.2020 - 09.2021
Intern
GROUP HAME
02.2019 - 06.2019
2022 - Chemical Engineer
Universidad Del Valle De Guatemala
06.2017 - 05.2021
No Degree - Mechatronical Engineer
Universidad Del Valle De Guatemala
06.2014 - 06.2017