Google Workspace
Linda Orozco
CUSTOMER SUCCESS MANAGER
Guatemala
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Project Manager
Ingram Micro
09.2023 - Current
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Customer Success Manager
Folloze
04.2024 - 09.2024
- Served as a mentor to new hires during their onboarding process.
- Developed and implemented targeted retention strategies by analyzing churn rate data, resulting in a significant reduction in customer attrition and improved overall satisfaction.
Customer Sucess Manager
Esource Capital
10.2021 - 09.2023
- Optimized product roadmaps for achieving business objectives and maximizing ROI.
- Boosted productivity with expert use of office software, including Microsoft Office Suite and Google Workspace applications.
- Maximized revenue growth by identifying opportunities for upselling and cross-selling products to customers.
- Increased customer engagement through the development of targeted marketing materials and presentations.
Remote Technical Support Engineer
HCL Technologies
09.2018 - 03.2020
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Senior Executive Administrative Assistant
Embassy of Turkey
01.2017 - 01.2018
- Implemented new employee onboarding processes that expedited integration into the workplace environment.
- Maintained utmost confidentiality while handling sensitive information related to company data and personnel matters.
- Enhanced executive productivity through proficient calendar management, travel arrangements, and meeting coordination.
- Supported team members with linguistic advice and guidance during complex translation assignments, fostering collaborative work environment.
Team Leader
Atento
01.2011 - 02.2014
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- I leveraged the Net Promoter Score (NPS) to evaluate customer loyalty and satisfaction, using client feedback to inform targeted strategies that improved customer experience and retention while promoting a culture of continuous improvement within the team.
Education
Associate of Arts - Linguistics
UNIVERSIDAD DE SAN CARLOS DE GUATEMALA-USAC
Guatemala City, Guatemala 05.2001 -
GED -
Department of Education
State Of Nebraska 05.2001 -
Skills
Project management
Software
AWS Cloud
MSFT Azure
VMWare
Hiking, swimming, outdoor activities
I have a passion for nature and outdoor activities, which inspires my love for travel and exploration of the world's natural wonders.
Timeline
Customer Success Manager
Folloze
04.2024 - 09.2024
Project Manager
Ingram Micro
09.2023 - Current
Customer Sucess Manager
Esource Capital
10.2021 - 09.2023
Remote Technical Support Engineer
HCL Technologies
09.2018 - 03.2020
Senior Executive Administrative Assistant
Embassy of Turkey
01.2017 - 01.2018
Team Leader
Atento
01.2011 - 02.2014
Associate of Arts - Linguistics
UNIVERSIDAD DE SAN CARLOS DE GUATEMALA-USAC
05.2001 -
GED -
Department of Education
05.2001 -
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