LIBNI ORTIZ

Replace on site hardware parts on Dell computer (Warranty)

• Reduced support tickets through proactive maintenance of hardware, software, and systems.
• Collaborated with cross-functional teams to develop and implement IT solutions.
• Enhanced system performance by identifying and resolving technical issues promptly.
• Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
• Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
• Configured hardware, devices, and software to set up workstations for employees.
• Configured and tested new software and hardware.
• Enroll new device on Microsoft AD Azure.

• Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
• Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, laptops, and desktop.
• Reduced support tickets through proactive maintenance of hardware, software, and systems.
• Maintenance of UPS and resolving electrical issues.
• Management Windows Server (Active Directory)
• Resolve issues on configuration for Cisco SW and Router.
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• Responded to queries on phone, via email or through IT ticketing system.
• Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
• Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
• Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
• Management, Linux, FreeBSD Server.
• Management Fortinet Appliance.
• Repair and maintenance of computer.