LAURA MAZARIEGOS
2da Avenida A Casa 482, Sector 1 Colonia Carolingia Zona 6 De Mixco
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Senior Fraud Specialist
Genpact / Citi Bank
01.2022 - Current
- Educated employees on best practices for detecting and preventing financial crime incidents within the organization.
- Conducted thorough investigations into possible money laundering activities, leading to significant recovery efforts.
- Optimized resource allocation by continually reviewing staffing needs based on workload analysis and strategic priorities.
- Managed approximately 30 incoming calls per day from customers.
- Provided expert guidance on developing policies and procedures related to fraud management.
- Played an instrumental role in driving cultural change around fraud awareness throughout the organization.
- Reduced fraud losses by implementing advanced detection techniques and strategies.
- Led a team of fraud analysts, resulting in increased efficiency and case resolution rates.
Remote Saleswoman
Orwal, S. A
08.2020 - 09.2021
- Worked with the mission of the company in mind and served as a dedicated and enthusiastic part of the sales team
- Direct service with the bulk delivery companies
- 3 routes in charge to verify the logistics of each one, direct customer service with requests for dispatch
- Generation of frequency reports customer purchase, new customer acquisition and confirmation of new tanks placed and include them in the route.
- Take a gas meter reading monthly, verification of transfers, invoices, charges, etc
- Home office activity
- Reports of results with Managements once a month visiting the plant.
Nutriologist Geriatra's Assistant
Salubritas, S. A. / Dr. Juan Murúa
02.2015 - 04.2020
- Patient care
- Agenda scheduling
- Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Saleswoman Representative
Megaproductos, S. A.
06.2010 - 01.2014
- Acquisition of new clients
- Preparation of quotes, material calculations for slabs and perimeter walls
- Order entry
- Coordination of dispatches
- Managed approximately 30 incoming calls per day from customers.
Manager's Assistant
Club Centro Español
06.2008 - 02.2010
- Attend approximately more than 15 incomming calls, and texts per day from members
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
Education
M.D. - 8VO SEMESTER
UNIVERSIDAD DE SAN CARLOS DE GUATEMALA
ZONA 12, GUATEMALA, GUATEMALA08.2026
Bilingüal Secretary -
Liceo De Computación C.S.S.
COLONIA MONTSERRAT ZONA 7, GUATEMALA, GUATEMALA10.2006
Skills
- Microsoft Office
- Communication
- Customer Service
- Computer skills
- Photoshop
- Social Media
- Call Control
- Customer Relations
- Typing Speed
Languages
Spanish
Native language
English
Advanced
C1
Personal Information
- Date of Birth: 05/06/89
- Nationality: Guatemalan
Additional Information
JOB REFERENCES:
LIC. WALTER CARTAGENA
GERENTE MERCADEO Y VENTAS
ORWAL, S. A.
42574924
LIC. GERARDO RIVAS
GERENTE CUENTAS CLAVE
SAVAL
34133109
DR. JUAN MURÚA
SALUBRITAS CLÍNICA
47701656
PERSONAL REFERENCES:
LICDA. SASHENKA MAZARIEGOS
53326945
JHONATAN COTZAJAY
41287463
ING. JENNIFER DE LEON
52461974
Timeline
Senior Fraud Specialist
Genpact / Citi Bank
01.2022 - Current
Remote Saleswoman
Orwal, S. A
08.2020 - 09.2021
Nutriologist Geriatra's Assistant
Salubritas, S. A. / Dr. Juan Murúa
02.2015 - 04.2020
Saleswoman Representative
Megaproductos, S. A.
06.2010 - 01.2014
Manager's Assistant
Club Centro Español
06.2008 - 02.2010
M.D. - 8VO SEMESTER
UNIVERSIDAD DE SAN CARLOS DE GUATEMALA
Bilingüal Secretary -
Liceo De Computación C.S.S.
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