Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Laura Arredondo

Summary

Experienced Quality Assurance with background writing manual test cases, reviews work, and optimizing processes. Works alongside developers to uncover and correct problems in advance of releases. Seeking a challenging position to leverage skills and knowledge. Committed to delivering accurate and reliable results while continually learning and developing under the guidance of experienced professionals.

Overview

1
1
Certification

Work History

Quality Assurance Engineer

ClickFunnels
  • Collaborated with developers and project managers to assess program capabilities, features, and testing demands.
  • Optimized test cases to maximize the success of manual software testing.
    Participated in available training to improve software knowledge.
    Demonstrated new product features and functionality to project stakeholders.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Fixed identified issues to increase productivity and boost workflows.
  • Documented integration issues and vulnerabilities and outlined improvement recommendations.
  • Produced and maintained technical documentation for project reference.
  • Worked closely with different departments to develop innovative solutions to functionality issues.
  • Worked with stakeholders and team members on quality assurance efforts for hardware components.
  • Met tight deadlines to satisfy client demands and project timelines.

TECNICAL SUPPORT SPECIALIST

CLICKFUNNELS
  • Developed and tested new product offerings before release to assist the development team in bug identification.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Demonstrated strong problem-solving skills to troubleshoot and investigate issues.
  • Stayed up-to-date on platform updates, bugs, and fixes, ensuring effective communication of workarounds to customers.
  • Assisted team members with technical questions, fostering a collaborative atmosphere.

PRODUCT ANALYST/CUSTOMER SERVICE

FOLLOW UP EDGE
  • Supported development team in generation of technical requirements and product documentation to achieve process commonality.
  • Worked with development team to define and implement customer change requests to enhance product functionality.
  • Conducted software testing to identify defects and provide workarounds for customers.
  • Tested new features in BETA and gathered feedback from customers.
  • Reported bugs and flaws to the engineering team for resolution.
  • Help finding flow flaws, reporting bugs to our engineering team to fix issues in bubble app.

Skills

  • Attention to Detail
  • Strong analytical skills to assess complex problems
  • Proven ability to find effective solutions
  • Excellent written and verbal communication abilities
  • Basic knowledge of software testing methodologies
  • Skilled in working collaboratively within cross-functional teams
  • Adaptability: Flexible and adaptable to changing requirements and environments
  • Proficient in using tools such as Slack, Figma, Notion, Bubble, Git & Github, and TestRails, linear, table plus, Postman, pipeline
  • Knowledge of Agile and Scrum methodologies
  • Basic understanding of HTML, CSS, Javascript, and SQL
  • Automated Testing
  • System Debugging
  • Languages: Spanish and English

Certification

  • ISTQB Certified Tester - Foundation Level 2023 - Accredited
  • Software Testing Masterclass
  • Git & Github Bootcamp
  • Design thinking in 3 steps
  • Design and Prototype a mobile UI/UX Experience
  • In and Out of DNS

Timeline

Quality Assurance Engineer

ClickFunnels

TECNICAL SUPPORT SPECIALIST

CLICKFUNNELS

PRODUCT ANALYST/CUSTOMER SERVICE

FOLLOW UP EDGE

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Laura Arredondo