Kyrtham Franco
Personal Retail Banker/Business Solutions Banker
Rockville,Maryland
Summary
Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
2
2
Languages
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Business Services Rep III
Navy Federal Credit Union
Capitol Heights, MD
05.2019 - 08.2020
- Understood and offered a variety of products to meet customer needs which included credit cards, lines of credit, consumer loans, and business solutions.
- Actively listened to customers' requests, both retail and business confirming full understanding before addressing concerns.
- Transitioned to the call center department during the pandemic and handled 60 calls per day to address customer inquiries and concerns.
- Developed and maintained courteous and effective working relationships.
- Created innovative financial solutions to meet personal and business customer needs and provide competitive edge.
- Member of the Event Committee which was tasked with developing and implementing team building exercises and activities to improve morale.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Teller
Bank of America
Silver Spring, MD
04.2016 - 04.2019
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced and serviced ATM machines to match business needs.
Education
Bachelor of Science - Sociology
University Of Maryland College Park
College Park, Maryland 01.2018 - 05.2021
Associate of Science - Business Administration
Montgomery College
Takoma Park 01.2016 - 01.2018
Skills
Consumer banking
Sales expertise
Loan applications
Cash handling
Financial services
Certificates of deposit
Sales goals
Customer relationship building
Teller transactions
Multitasking abilities
Data management
Flexible & Adaptable
Timeline
Business Services Rep III
Navy Federal Credit Union
05.2019 - 08.2020
Bachelor of Science - Sociology
University Of Maryland College Park
01.2018 - 05.2021
Teller
Bank of America
04.2016 - 04.2019
Associate of Science - Business Administration
Montgomery College
01.2016 - 01.2018