Windows
Krissttel Alejandra Dávila Juárez
Bachelors In Technology And Business Management
Guatemala
Summary
Business management with more than 5 years of experience in different areas, such as sales, purchases, import, administrative assistance, customer service. Demonstrated ability to work as a team and adapt to rapid changes
Overview
9
9
years of professional experience
20
20
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Manager
LASHROOM STUDIO
06.2022 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
EVERISE CALL CENTER
10.2021 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Manager's Assistant
Audio Servicios
10.2019 - 10.2021
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Buyer's Assistant
FINCA SAQUICHILLA
08.2017 - 09.2019
- Maintained complete documentation and records of all purchasing activities.
- Processed purchase orders and invoices in accordance with company procedures.
- Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
- Managed database of vendor details and pricing information to maintain organization.
Sales Agent
DISAGRO DE GUATEMALA S.A
08.2015 - 08.2016
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
Bachelors in Technology And Business Management -
Universidad Galileo
Guatemala City, Guatemala 01.2013 - 05.2021
High School Diploma -
Colegio Lehnsen
Guatemala City, Guatemala 05.2001 - 10.2012
Skills
Excellent communication
Software
SAP
Excel
Workday
Certification
Community Manager
Timeline
Community Manager
06-2024
Manager
LASHROOM STUDIO
06.2022 - 12.2024
Customer Service Representative
EVERISE CALL CENTER
10.2021 - 04.2022
Manager's Assistant
Audio Servicios
10.2019 - 10.2021
Buyer's Assistant
FINCA SAQUICHILLA
08.2017 - 09.2019
Sales Agent
DISAGRO DE GUATEMALA S.A
08.2015 - 08.2016
Bachelors in Technology And Business Management -
Universidad Galileo
01.2013 - 05.2021
High School Diploma -
Colegio Lehnsen
05.2001 - 10.2012
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