KEYLA PAOLA PINTO CUCHELS
INTERNATIONAL RELATIONS
Guatemala
Summary
I am a Professional with a degree in International Relations from USAC. Passionate about challenges and committed to personal and professional growth, with skills in analysis, teamwork, and problem solving.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Call Center Agent
Syncronetix. S,A
06.2023 - Current
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Call Center Agent
Everise
08.2022 - 06.2023
Waitress Trainee
Alturisa Guatemala SA (PizzaHut)
03.2021 - 07.2022
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Medical Receptionist
CONSULTORIO DEL IGSS EN EL MUNICIPIO DE VILLA NUEVA
05.2017 - 12.2019
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
CLOSED CURRICULUM - Political Science
Universidad De San Carlos De Guatemala
Guatemala City, Guatemala 05.2001 -
High School Diploma -
Colegio Mixto Nuestra Patria Villa Nueva
05.2013 - 01.2015
Skills
Customer service
Customer communications
Problem-solving skills
Hospitality service expertise
Team collaboration
Complaint resolution
Technical support
Coursesandprograms
- Curso, CEDAW, 2020
- Diplomado, Diplomacia Y Protocolo Internacional, 2020
- Congreso, Diploma del III Congreso '100 años de las Relaciones Internacionales', 2019, 10
Dpi
2995 51407 0101
Nit
9352226-6
Personal Information
- Profession: Perito Contador
- Age: 27
- Date of Birth: 02/06/97
Timeline
Call Center Agent
Syncronetix. S,A
06.2023 - Current
Call Center Agent
Everise
08.2022 - 06.2023
Waitress Trainee
Alturisa Guatemala SA (PizzaHut)
03.2021 - 07.2022
Medical Receptionist
CONSULTORIO DEL IGSS EN EL MUNICIPIO DE VILLA NUEVA
05.2017 - 12.2019
High School Diploma -
Colegio Mixto Nuestra Patria Villa Nueva
05.2013 - 01.2015
CLOSED CURRICULUM - Political Science
Universidad De San Carlos De Guatemala
05.2001 -
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