Kevin Marroquin
Business Analyst
Guatemala,Guatemala
Summary
Seasoned Business Analyst offering 11 years of BPO industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Business Analyst
Alorica
12.2022 - Current
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Business Analyst
VXI
11.2021 - 01.2023
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Assisted sales teams in crafting targeted proposals based on client needs assessment, contributing to increased revenue generation.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
Business Analyst
Alorica
01.2013 - 01.2021
- Creating and Implementing new processes for the operation and enhancing existing process for better business results.
Bilingual Customer Service Representative
Alorica
01.2011 - 01.2012
- Providing support to different type of costumers through voice calls.
Education
High School Diploma -
CEC "Fuente De Vida"
Guatemala City, Guatemala 05.2007 - 05.2008
Computer Sciences And Systems Engineering - Engineering Technology
Universidad Mariano Galvez
05.2010 - 05.2013
Skills
References
- Licda. Aura Abigail Donis Santos, 3060-8608
- Lic. Jorge Alberto Nelson Rivera, 5693-2777
- Gerber Ottoniel Solis, 3300-0101
Timeline
Business Analyst
Alorica
12.2022 - Current
Business Analyst
VXI
11.2021 - 01.2023
Business Analyst
Alorica
01.2013 - 01.2021
Bilingual Customer Service Representative
Alorica
01.2011 - 01.2012
Computer Sciences And Systems Engineering - Engineering Technology
Universidad Mariano Galvez
05.2010 - 05.2013
High School Diploma -
CEC "Fuente De Vida"
05.2007 - 05.2008
Similar Profiles
Allyah HendersonAllyah Henderson
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Minh (Manny) DoMinh (Manny) Do
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Anastashia RichardsonAnastashia Richardson
Patient Care Advocate at AloricaPatient Care Advocate at Alorica