Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Antony Godoy Escobar

3ª Ave 31-91 Condominio Encinos Del Zapote Zona 2 Guatemala

Summary

Proven customer support specialist with a track record of enhancing customer satisfaction at 24/7 Intouch through expert complaint handling and trend analysis. Skilled in customer inquiry management and data reconciliation, consistently resolving complex issues, leading to increased loyalty and repeat business. Demonstrates strong empathy and analytical skills in high-stress environments.

Overview

3
3
years of professional experience
1
1
Language

Work History

Customer Support Executive

24/7 Intouch
06.2024 - Current


  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.

Customer Service Representative

EVERISE
12.2022 - 05.2024
  • Resolved customer complaints regarding his insurance with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.


Customer Service Representative

Conduent
12.2021 - 11.2022
  • Book customer´s trips and resolve all questions regarding their reservations.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

High School Diploma -

Colegio Pineda
05.2001 -

Skills

    Customer inquiry management

    Trend detection and analysis

    Data reconciliation reporting

    Complaint handling

Timeline

Customer Support Executive

24/7 Intouch
06.2024 - Current

Customer Service Representative

EVERISE
12.2022 - 05.2024

Customer Service Representative

Conduent
12.2021 - 11.2022

High School Diploma -

Colegio Pineda
05.2001 -

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Kevin Antony Godoy Escobar