Karla Cariño De Marie Estrada Sotelo

• Coordinated schedules and timelines for events.
• Managed event logistics and operations.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Established positive relationships with clients, ensuring their needs were met throughout event planning process.
• Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
• Developed post-event reports to determine effectiveness of each event.
• Trained and supervised event staff to complete tasks on time.
• Developed detailed event reports, documenting all aspects of each event.
• Coordinated transportation and parking arrangements for guests and vendors

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Carefully interviewed, selected, trained, and supervised staff.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
• Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
• Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
• Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Developed unique events and special promotions to drive sales.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

As the Restaurant Manager at Meson Panza Verde, I am committed to maintaining the highest standards of excellence in all aspects of the restaurant's operations. My goal is to provide an exceptional dining experience that delights guests and ensures the restaurant's continued success.

• Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
• Developed a comprehensive house manual to provide clear instructions for guests during their stay.
• Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
• Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
• Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
• Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
• Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
• Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
• Partnered with local tourism agencies to offer special packages designed specifically for Airbnb guests seeking unique experiences in the area.
• Maintained high occupancy rates through effective marketing strategies on various online platforms.
• Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
• Established positive relationships with neighbors and local businesses to promote goodwill within the community.

• Conducted regular performance evaluations of staff members, providing constructive feedback for continuous improvement.
• Oversaw financial management, including budgeting, forecasting, and cost control measures to maximize profitability.
• Maintained strict adherence to safety regulations, ensuring a secure environment for guests and employees alike.
• Promoted a culture of continuous learning among staff members by organizing relevant training opportunities that enhanced skills and performance.
• Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
• Organized staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs.
• Improved guest satisfaction by implementing efficient operational processes and enhancing staff training programs.
• Developed and maintained strong relationships with vendors, negotiating favorable contracts for goods and services.
• Provided exceptional support during high-profile events by coordinating logistics and ensuring flawless execution.
• Implemented innovative marketing strategies to increase occupancy rates and revenue generation.
• Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
• Incorporated sustainable practices into daily operations, reducing environmental impact without sacrificing quality or service levels.
• Supervised team of 8 f and helped to resolve issues arising during shifts.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Evaluated and promptly resolved lodging facility operational issues.

As a Spanish Instructor for Homeschool Online, I bring a wealth of experience in teaching Spanish as a foreign language to students ranging from 5 to 60 years old. My primary responsibilities include:

• Class Planning and Development
• Sales and Client Acquisition
• Sales and Class Reporting
• Student Progress Evaluation
• Online Class
• Planning Material
• Creation Virtual Conversation Sessions

In my role as a Spanish Instructor for Homeschool Online, I am committed to providing high-quality, personalized language instruction. My goal was to help students of all ages and levels develop their Spanish language skills, fostering a love for the language and culture while achieving measurable progress.

• Guest Data Registration and Management
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Facilitated smooth collaboration between departments through clear communication channels.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

In my role as Operations Manager at Casa Madeleine Hotel Boutique, I am committed to operational excellence and customer satisfaction. My goal is to ensure that every aspect of the hotel runs smoothly, providing our guests with a memorable and high-quality experience.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

• Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
• Maintained a clean and welcoming lobby area to create a positive first impression for guests.
• Coordinated with housekeeping staff to accommodate early check-ins or late check-outs whenever possible, further enhancing the guest experience.
• Assisted guests with reservations, ensuring a seamless booking experience.
• Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
• Continuously updated knowledge of local attractions, events, and businesses to provide accurate information to guests.
• Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
• Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
• Streamlined check-in processes for improved efficiency and reduced wait times.
• Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
• Maintained high level of professionalism and discretion when dealing with guests.
• Greeted guests upon arrival by providing warm welcome.
• Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
• Assisted with luggage handling, valet services and concierge services.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Developed strong working relationships with team members, fostering an positive work environment.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.