Karla Labbe
Elementary Teacher Bilingual
Guatemala City
Summary
Well-qualified Remote Collections Specialist or any Administrative job proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Work History
Customer Service
Teleperformance
01.2024 - Current
- Provided outstanding customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Offered administrative and customer service support to customers.
- Answered customers' questions and providing exceptional customer service.
- Provided expert customer service and technical support to clients.
Logistics Coordinator
Lean Solutions
07.2022 - 07.2023
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
Customer Service Representative
Bantrab
07.2018 - 07.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Billing information about their credit cards .
Billing Analyst
Capgemini
04.2015 - 04.2016
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Partnered with billing analyst department to investigate and remedy any gross margin trend issues.
- Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Kept tabs on customer contracts outside typical billing schedule.
- Managed all accounts payable functions for busy [Number]-person office.
- Designed and produced reports to highlight and explain collection issues and balances due, working with clients and attorneys simultaneously.
Education
Bachelor of Applied Science - Psychology
01.2023 - 10.2027
Skills
Operational efficiency
Accounting principles knowledge
Shipping Documentation
Document preparation
Google Workspace
Critical Thinking
Planning and Coordination
Customer service skills
Training expertise
Overview
9
9
years of professional experience
5
5
years of post-secondary education