Karla Labbe

Work History

Teleperformance

01.2024 - Current

Provided outstanding customer service.
Developed a deep understanding of customer service principles and customer service best practices.
Offered administrative and customer service support to customers.
Answered customers' questions and providing exceptional customer service.
Provided expert customer service and technical support to clients.

Lean Solutions

07.2022 - 07.2023

Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Tracked orders and notified customers of status or potential delays.
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Generated documentation and information required for customer shipments.

Bantrab

07.2018 - 07.2022

Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Responded to customer requests for products, services, and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with minimal wait times.
Billing information about their credit cards .

Capgemini

04.2015 - 04.2016

Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
Partnered with billing analyst department to investigate and remedy any gross margin trend issues.
Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
Kept tabs on customer contracts outside typical billing schedule.
Managed all accounts payable functions for busy [Number]-person office.
Designed and produced reports to highlight and explain collection issues and balances due, working with clients and attorneys simultaneously.