Juver Rios
Guatemala
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
COSTUMER SERVICE REPRESENTATIVE
TELUS
02.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
COSTUMER SERVICE REPRESENTATIVE
ALORICA
02.2022 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
IMB-PC
AVENIDA PETAPA 30-6410.2016
Skills
- Scheduling
- Data Entry
- Product Knowledge
- Appointment Scheduling
- Active Listening
- Information Security
- Complaint Resolution
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
COSTUMER SERVICE REPRESENTATIVE
TELUS
02.2023 - 10.2023
COSTUMER SERVICE REPRESENTATIVE
ALORICA
02.2022 - 09.2022
High School Diploma -
IMB-PC
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