Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Julio Pérez

Julio Pérez

Guatemala City,Guatemala

Summary

Dedicated and focused Project Management Specialist with over 2 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Project Manager

Gestar, S.A.
Guatemala City, Guatemala
02.2022 - Current
  • Built and established strong partnerships with teams, vendors and contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Led meetings with internal team members, consultants and contractors.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Conducted periodic inspections of job sites for quality and progress.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Prepared cost estimates for projects of varying sizes.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Modified project plans when needed to better align with organizational objectives.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.

College Internship

Olmeca, S.A.
Guatemala City, Guatemala
07.2021 - 11.2021
  • Worked with teams to support goals and build experience.
  • Helped staff members re-stock supplies and perform other administrative duties.
  • Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.
  • Participated in research to support goals and objectives of employer and assigned team.
  • Entered information into system to update status reports.
  • Suggested efficient manufacturing methods to improve production.
  • Investigated, provided and submitted information to quality department about special incidents, events and complaints.
  • Documented current and ideal practices and used post-completion audits to drive compliance.
  • Created status reports on operational activities.
  • Attended and participated in meetings and brainstorming sessions with team members.
  • Supported various program activities, assisting with administrative tasks.
  • Wrote procedures, reports and technical documents in easy-to-understand terminology.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Analyzed key performance indicators to identify effective strategies.

Logistics Coordinator

Dale Café
Guatemala City, Guatemala
07.2019 - 12.2019
  • Managed paperwork and necessary information required for client shipments.
  • Prioritized work based on business demands and freight delivery times.
  • Evaluated problematic conditions to resolve issues and optimize service levels.
  • Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
  • Evaluated incoming pick-up and delivery requests to determine driver assignments.
  • Determined response to effectively deal with emergencies, accidents and breakdowns.
  • Maintained and updated systems to drive communication with internal and external customers.
  • Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
  • Directed team activities by establishing task priorities and providing guidance.
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
  • Checked items into computer system, printed labels and directed to storage locations.

Call Center Agent

24/7 Intouch
Guatemala City, Guatemala
12.2017 - 04.2018
  • managed a high-volume of inbound and outbound customer calls.
  • Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Completed high volume of outbound calls per day with above-average conversion rate.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Implemented additional services to maintain exceptional client service ratings.
  • Took over 15 inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base 20%.
  • Resolved common and complex issues by determining the needs of the customer and immediately offering favorable solutions, increasing customer satisfaction scores from 60% to 80%.

Education

Some College (No Degree) - Industrial Engineering

USAC
Guatemala City
11.2024

High School Diploma -

Liceo Javier
Guatemala City
10.2014

Skills

  • Systems Implementation
  • Cost Reduction and Containment
  • Workforce Training
  • Work Flow Planning
  • Purchasing and Procurement
  • Project Development and Lifecycle
  • Performance Monitoring
  • Quality Assurance
  • Team Collaboration
  • Performance Improvements
  • Documentation and Reporting
  • Project Management
  • Customer Relationship Management
  • Complex Problem Solving
  • Cost Analysis
  • Staff Management
  • Agile Methodologies
  • Verbal and Written Communication
  • Technical Presentations
  • Budget Control
  • Work Planning and Prioritization
  • Team Leadership
  • Root Cause Analysis
  • Safety Protocol
  • Client Relations
  • Multitasking and Organization
  • Fast Learner
  • Dependable and Reliable
  • Teamwork and Collaboration
  • Microsoft Office
  • Creative and Resourceful
  • English and Spanish Fluency
  • Quality Control

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Project Manager

Gestar, S.A.
02.2022 - Current

College Internship

Olmeca, S.A.
07.2021 - 11.2021

Logistics Coordinator

Dale Café
07.2019 - 12.2019

Call Center Agent

24/7 Intouch
12.2017 - 04.2018

Some College (No Degree) - Industrial Engineering

USAC

High School Diploma -

Liceo Javier

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Julio Pérez