Julio Pérez
Guatemala City,Guatemala
Summary
Dedicated and focused Project Management Specialist with over 2 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Project Manager
Gestar, S.A.
Guatemala City, Guatemala
02.2022 - Current
- Built and established strong partnerships with teams, vendors and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Led meetings with internal team members, consultants and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Conducted periodic inspections of job sites for quality and progress.
- Created team objectives and roles with specific goals outlined for each individual.
- Prepared cost estimates for projects of varying sizes.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Modified project plans when needed to better align with organizational objectives.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
College Internship
Olmeca, S.A.
Guatemala City, Guatemala
07.2021 - 11.2021
- Worked with teams to support goals and build experience.
- Helped staff members re-stock supplies and perform other administrative duties.
- Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.
- Participated in research to support goals and objectives of employer and assigned team.
- Entered information into system to update status reports.
- Suggested efficient manufacturing methods to improve production.
- Investigated, provided and submitted information to quality department about special incidents, events and complaints.
- Documented current and ideal practices and used post-completion audits to drive compliance.
- Created status reports on operational activities.
- Attended and participated in meetings and brainstorming sessions with team members.
- Supported various program activities, assisting with administrative tasks.
- Wrote procedures, reports and technical documents in easy-to-understand terminology.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed key performance indicators to identify effective strategies.
Logistics Coordinator
Dale Café
Guatemala City, Guatemala
07.2019 - 12.2019
- Managed paperwork and necessary information required for client shipments.
- Prioritized work based on business demands and freight delivery times.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Evaluated incoming pick-up and delivery requests to determine driver assignments.
- Determined response to effectively deal with emergencies, accidents and breakdowns.
- Maintained and updated systems to drive communication with internal and external customers.
- Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
- Directed team activities by establishing task priorities and providing guidance.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Checked items into computer system, printed labels and directed to storage locations.
Call Center Agent
24/7 Intouch
Guatemala City, Guatemala
12.2017 - 04.2018
- managed a high-volume of inbound and outbound customer calls.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.
- Maintained strong call control and quickly worked through scripts to address problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Completed high volume of outbound calls per day with above-average conversion rate.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Helped clients navigate online systems within established frameworks to obtain services.
- Implemented additional services to maintain exceptional client service ratings.
- Took over 15 inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base 20%.
- Resolved common and complex issues by determining the needs of the customer and immediately offering favorable solutions, increasing customer satisfaction scores from 60% to 80%.
Education
Some College (No Degree) - Industrial Engineering
USAC
Guatemala City11.2024
High School Diploma -
Liceo Javier
Guatemala City10.2014
Skills
- Systems Implementation
- Cost Reduction and Containment
- Workforce Training
- Work Flow Planning
- Purchasing and Procurement
- Project Development and Lifecycle
- Performance Monitoring
- Quality Assurance
- Team Collaboration
- Performance Improvements
- Documentation and Reporting
- Project Management
- Customer Relationship Management
- Complex Problem Solving
- Cost Analysis
- Staff Management
- Agile Methodologies
- Verbal and Written Communication
- Technical Presentations
- Budget Control
- Work Planning and Prioritization
- Team Leadership
- Root Cause Analysis
- Safety Protocol
- Client Relations
- Multitasking and Organization
- Fast Learner
- Dependable and Reliable
- Teamwork and Collaboration
- Microsoft Office
- Creative and Resourceful
- English and Spanish Fluency
- Quality Control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager
Gestar, S.A.
02.2022 - Current
College Internship
Olmeca, S.A.
07.2021 - 11.2021
Logistics Coordinator
Dale Café
07.2019 - 12.2019
Call Center Agent
24/7 Intouch
12.2017 - 04.2018
Some College (No Degree) - Industrial Engineering
USAC
High School Diploma -
Liceo Javier
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