Julia Karina Sanchez
Project Manager
Guatemala City,GU
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet deadlines. Making a career change to Virtual Assistant.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Scan Data Manager
National Retail Solutions, IDT Guatemala
Guatemala City, GU
12.2018 - Current
- Managed team of 25 sales specialists.
- Resolved problems, improved operations and provided exceptional service.
- Optimized database performance with regular maintenance, updates, and optimizations.
- Leveraged advanced analytics tools to extract meaningful insights from complex datasets, driving informed business decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with strong work ethic.
- Provided professional services and support in dynamic work environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Oversaw security and information retention policies and practices according to internal and government-ordered standards.
Air Support Unit
Royal Caribbean international , conduent
Guatemala City, GU
05.2016 - 08.2018
- Responsible for generating guest booklet for upcoming paid in full reservations
- Responsible for accepting schedule changes on air reservations in Amadeus only if it did not affect parameters
- If parameters were affected responsible for finding new flight itinerary with airline assigned or new airline
- In sequence had to contact guests or travel agents to confirm changes and or find better solution
- Responsible for commissions and total balance matching in live systems and internal
- In charge of checking all financial impacts from ticketing and reporting back to superiors losses and refunds
- Generating tickets from British Airways, KLM, AA, UA, ect
- Many airlines in contract
- In charge of checking for disruptions in cancelled flights and working with emergency travel team to find other flights when cancellations occurred
- Using Hotel beds and Holiday taxis for transportation and accommodation from point A to Z made sure guests completed holiday with great satisfaction
- In conclusion in charge of 8 reports each with unique requirements.
Sales/Customer Service
Royal Caribbean international , conduent
Guatemala City, GU
04.2016 - 11.2016
- Beginning position sales
- Built perfect holiday for each guest
- Working with travel partners agencies finding all guests needs and putting together and incredible package
- Enthusiastic atmosphere and keeping great attitude to be able to transmit over calls when presenting packages.
- Rebuttals when facing objections and knowing how to identify each need
- In this industry experiences are sold, and required skill is identifying each benefit
- After 5 months I transferred to Air department in royal.
- Increased revenue with strategic upselling of products and services to existing customers.
Skills
Self Motivation
Decision-Making
Problem-solving abilities
Team building
Data Cleansing
Quality Assurance
Team Management
Remote Office Availability
Active Listening
Task Prioritization
Personal information
Address: km.29.5 CAES, Alamedas de Santo. Domingo house#10-15
DOB 01/28/1987
Guatemalan
Single
Hobbies / Interest
- Studying
- Audiobooks
- Cooking
- Mom
- Love Pets
- Gym
Education
- Certificate of completion, 04/2013, 04/2015, Pueblo Community College, 900 W Orman Ave, Pueblo, Co, 81004, USA
- GED, 05/2007, 05/2007, Emily Griffith Oppor. School, 1250 Welton ST., Denver, Co, 80204, USA
References
- Heidy Samayoa, Co worker, 3758-2125
- Yoselyn Sanchez, Co worker, 3005-9366
- Lilliana Galvez, Personal Reference, 5946-6777
Timeline
Scan Data Manager
National Retail Solutions, IDT Guatemala
12.2018 - Current
Air Support Unit
Royal Caribbean international , conduent
05.2016 - 08.2018
Sales/Customer Service
Royal Caribbean international , conduent
04.2016 - 11.2016