Summary
Overview
Work History
Education
Skills
Languages
CORE COMPETENCIES
Languages
References
Timeline
Generic

JULHIE MANSILLA

San Lucas Sacatepequez,Sacatepequez

Summary

Detail-oriented Executive Assistant with over 10 years of experience supporting C-level executives and managing cross-functional projects. Proven track record in maintaining high-level client communications in English and Spanish while ensuring operational efficiency. Skilled in calendar management, call handling, and coordinating daily operations for high-performing teams in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Logistics Coordinator

GTU
Guatemala
10.2022 - Current
  • Managed high-volume call and email communications with clients and suppliers, ensuring smooth delivery coordination, and real-time issue resolution.
  • Organized and scheduled freight transportation with accuracy, attention to detail, and speed.
  • Negotiated rates and appointments on behalf of executives, showcasing high-level interpersonal and business communication skills.
  • Tracked shipments, and maintained compliance and documentation, ensuring data integrity.
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.

Project Owner / Director of Operations

Exploradores Home School Center
San Lucas, Sacatepequez
01.2022 - Current
  • Directed day-to-day administrative and academic operations, with a strong focus on parent communication, client services, and stakeholder coordination.
  • Oversaw personnel hiring, scheduling, and training with professional-level discretion and organization.
  • Implemented systems for tracking student progress, organizing meetings, and leading performance reviews, paralleling executive assistant duties in the education sector.
  • Managed daily operations and scheduling for staff and students.
  • Trained and mentored new teachers in instructional methods.

Real Estate Sales & Admin Assistant (Remote)

SplitSpot
Boston, MA
12.2021 - 04.2023
  • Handled inbound calls and emails from prospective tenants, showcasing professional phone etiquette, and prompt follow-up.
  • Scheduled meetings, generated quotes, tracked leads in CRM, and maintained digital records, providing remote executive-level assistance to U.S.-based sales leaders.
  • Maintained accurate records and organized files for easy access.
  • Communicated with clients to address inquiries and provide assistance.

English Teacher & Preschool Trainer

Educare Learning Center
San Lucas, Sacatepequez
11.2015 - 12.2021
  • Developed customized lesson plans and training modules, managing all communications with parents, administrators, and teaching staff.
  • Maintained accurate records, prepared reports, and coordinated internal meetings-skills directly transferable to executive assistant responsibilities.
  • Implemented innovative teaching strategies using technology and multimedia resources.
  • Mentored new teachers, sharing best practices and classroom management techniques.

Logistics Coordinator

Capgemini for Nokia Siemens Networks
Guatemala
10.2012 - 01.2014
  • Handled international client communications, shipment logistics, and documentation for high-stakes accounts.
  • Created status reports, managed Excel trackers, and supported senior project managers in time-sensitive environments.
  • Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.

Sales Finance Associate / Customer Service

Genpact for GE
Guatemala, Guatemala
11.2010 - 07.2012
  • Managed high call volumes and collections, consistently exceeding KPIs for communication, professionalism, and conflict resolution.
  • Delivered executive-level reporting and account reconciliation for North American clients.
  • Guided customers through product selections and service options effectively.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

Teaching English as a Foreign Language - TEFL

TTC - Instituto Guatemalteco Americano (IGA)
Guatemala
01.2005

ESOL Certification -

New Haven Adult Education School
CT, USA
01-2002

High School Diploma - Bilingual Secretary Certification

ELIM School
Guatemala
10-2001

Skills

  • Microsoft Office Suite and Google Workspace
  • CRM and project management tools
  • Remote communication platforms
  • Bilingual (English and Spanish)
  • Customer relationship management
  • Logistics coordination
  • Communication strategy
  • Scheduling coordination
  • Team collaboration
  • Conflict resolution
  • Email management

Languages

Bilingual: English / Spanish

CORE COMPETENCIES

  • - Calendar & Schedule Management
  • - Call Handling & Client Relations
  • - Confidential Correspondence & Documentation
  • - Operational Logistics & Administrative Support
  • - Meeting Preparation & Follow-up
  • - Multitasking & Prioritization
  • - CRM Systems & Reporting
  • - Travel & Event Planning
  • - Executive Communication

Languages

Spanish
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Logistics Coordinator

GTU
10.2022 - Current

Project Owner / Director of Operations

Exploradores Home School Center
01.2022 - Current

Real Estate Sales & Admin Assistant (Remote)

SplitSpot
12.2021 - 04.2023

English Teacher & Preschool Trainer

Educare Learning Center
11.2015 - 12.2021

Logistics Coordinator

Capgemini for Nokia Siemens Networks
10.2012 - 01.2014

Sales Finance Associate / Customer Service

Genpact for GE
11.2010 - 07.2012

Teaching English as a Foreign Language - TEFL

TTC - Instituto Guatemalteco Americano (IGA)

ESOL Certification -

New Haven Adult Education School

High School Diploma - Bilingual Secretary Certification

ELIM School

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