Juan Sebastian Sequera
Business Development Representative
Guatemala City,GU
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Skilled at demonstrating products and creating meaningful interactions that create and opportunity. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Business Development Representative
Lean Solutions Group
03.2023 - Current
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals
- Remained up-to-date on industry news and emerging technologies to effectively position the company as thought leader in its field
Sales Representative Team Leader
Dispufil/Ozonofil
01.2016 - 08.2022
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Lead Recruiter
Everise
01.2020 - 01.2022
- Operated and maintained applicant tracking and candidate management systems.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Sales Chat Agent
Innovative Contact Solutions
01.2014 - 10.2016
- Maintained extensive product knowledge through continuous learning, enabling quick and accurate responses to customer inquiries.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Assisted in training new hires on best practices for chat-based sales techniques, ensuring continued success within the department.
Customer Service Agent
BHN/ TransactelCall center bilingüe
02.2011 - 08.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Representative
24/7
01.2010 - 02.2011
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Provided primary customer support to internal and external customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
No Degree - Business Administration And Management
UMG, Guatemala
Guatemala City, Guatemala 05.2001 -
Skills
Sales expertise
Performance Improvement
CRM proficiency
Sales expertise
DOB
03/02/1992
Academic Development
- Diploma Pre-Primaria, Colegio Bilingüe La Salle Bogota, 1995-1998
- Diploma de 6to Primaria, Colegio Bilingüe Eloy Suarez Cobian, 1999-2004
- Diploma de Secundaria, Liceo Canadiense – Colegio Italiano, 2005-2007
- Título de Bachiller en Computación - Diversificado, Colegio CBC el Carmen, 2008-2009
- Tripulante de Cabina – Técnico, Aeronáutica Civil, 2010
References
- Mauro Sequera, Gerente Dispufil, 5202-7816
- Crista Martinez, Estudiante Derecho, 4768-1408
- Carolina Martinez, Administradora, 5907-0704
Timeline
Business Development Representative
Lean Solutions Group
03.2023 - Current
Lead Recruiter
Everise
01.2020 - 01.2022
Sales Representative Team Leader
Dispufil/Ozonofil
01.2016 - 08.2022
Sales Chat Agent
Innovative Contact Solutions
01.2014 - 10.2016
Customer Service Agent
BHN/ TransactelCall center bilingüe
02.2011 - 08.2014
Customer Service Representative
24/7
01.2010 - 02.2011
No Degree - Business Administration And Management
UMG, Guatemala
05.2001 -