Juan Pablo Mazariegos
Floor Support Customer Service Specialist
Antigua Guatemala
Summary
Dynamic construction professional with proven expertise in masonry work and time management at Roberto Arias Creations. Recognized for enhancing team collaboration and maintaining high safety standards, consistently delivering projects on time. Committed to quality and detail, ensuring exceptional outcomes in every task undertaken.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Construction Worker
ROBERTO ARIAS CREATIONS
06.2025 - 09.2025
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
Auto Mechanic Assistant
CREATIVE ISLAND AUTOMOTIVE
09.2022 - 12.2022
- Collaborated with fellow mechanics to complete challenging repairs, fostering teamwork and knowledge sharing among staff.
- Reduced downtime between jobs by swiftly preparing workstations with required tools and equipment for upcoming tasks.
- Streamlined inventory management by organizing and tracking tools, parts, and equipment.
- Supported lead mechanic in completing large-scale projects such as engine rebuilds or transmission replacements.
- Ensured the longevity of repaired vehicles by rigorously test driving them post-maintenance to confirm all issues were resolved effectively before returning them to customers.
- Increased shop efficiency through meticulous attention to detail when ordering replacement parts, reducing wait times for customers.
- Contributed to a safe working environment by maintaining cleanliness and organization of the workspace.
Customer Service Representative
NEWTECH GLOBAL
12.2019 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
AMAZING GRACE CHRISTIAN ACADEMY
ONLINE SCHOOL 05.2001 -
Skills
Masonry work
Framing construction
Time management
Attention to detail
Team collaboration
Painting and finishing
Multitasking and organization
SPORTS, MUSIC
I like playing soccer whenever I free. It was my dream to become a soccer player although it was not accomplished but I play on my free time.
Music is my passion because all of my family have been musicians throughout time and I was born with the talent, which runs in the family.
Timeline
Construction Worker
ROBERTO ARIAS CREATIONS
06.2025 - 09.2025
Auto Mechanic Assistant
CREATIVE ISLAND AUTOMOTIVE
09.2022 - 12.2022
Customer Service Representative
NEWTECH GLOBAL
12.2019 - 08.2022
High School Diploma -
AMAZING GRACE CHRISTIAN ACADEMY
05.2001 -