Summary
Overview
Work History
Education
Skills
Dpi
References
Certification
Play tennis
Timeline
Generic
Juan Pablo Cruz Ramírez

Juan Pablo Cruz Ramírez

San Lucas

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


Active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Practicing Assistant

Naranja Digital
05.2016
  • During my time in this company, I learned some key skills such as responsibility, having due dates, being always on time and following my schedules, and also being responsive, assertive and a fast learner and grower
  • Also, I developed my communication skills
  • I enjoyed being a part of everybody´s team, but it also helped me learn a little of everything.

CUSTOMER SERVICE REPRESENTATIVE

Allied Global
06.2021
  • This was my first customer service job
  • During my time working on this company, I learned how to provide a good customer experience
  • Now I use my active listening but also, I´m more confident speaking in English
  • I used to be tolerant but now I´m even more patient with the callers
  • At last, but not least, I had the opportunity to experience the call center environment even on-site job during the pandemic.

Sales Agent

Teleperformance
01.2022 - 06.2022
  • This was my second experience in call center and the first one about sales
  • During my time on this company, I learned to have a good approach with the clients, how to sell them rooms, offer them discounts, how to make them feel comfortable with the attention, listen to them and be empathetic to their needs
  • This experience was at Home.

Tap Manager

Antigua Cerveza
10.2022 - 07.2023
  • This was a very interesting experience, I worked as a bartender and manager of the Taproom
  • Great as a leader, able to lead a team or to leaded for someone.

Education

High School Diploma -

Colegio IMB-PC
10.2015

Middle School Diploma -

Colegio Jacques Cousteau
10.2013

Skills

  • I am a very dedicated person Once I put my mind into something, I put all of my attention into achieving the goal until I know I have done my best to complete it Also, I am a great team worker I like to propose new points of view and look for the best, easiest and fastest solution for the issues I face I gain experience while working, I am a fast learner and enjoy practicing my knowledge instead of leaving it on my mind
  • SOME OF MY SKILLS:
  • Product Knowledge
  • Administrative Support
  • Strategic Sales Knowledge
  • Client Relations
  • Money Handling Abilities
  • Promotional Support

Dpi

3444 68593 0301

References

Lourdes María Somoza Curiel, 51039900

Certification

Several courses received:


● Introduction to Digital Photography, University Rafael Landivar

● Beginners Photography Diploma, PCS International

● Practical Nature Photography Workshop, Taught in Monterrico, PCS International.

● Diplomat in Advanced Photography, PCS International.

● Diplomat in Graphic Design, PCS International.

● Diplomat in Audiovisual Production, PCS International.

● Workshop specialized in Gastronomic Photography, The Photo Library.

● Diplomat in Dreamweaver, BM Computación.

● Diplomat in Photoshop, BM Computación.

● Diplomat in Hydroponics, PCS International.

Play tennis

Since my childhood I liked football soccer, having found tennis, I decided to abandon soccer since it is a more complete sport, of one person, where it is not only your physical ability that is in action but also your mental skill. to keep you active and focused on the game.

A friend of mine has been training tennis since He was little child and he was the one who offered to train me and thanks to him and my genuine interest in learning I managed to understand the game and be able to play, I still have a long way to go and nothing will stop me from reaching the desired goal.


Another thing is that in tennis there are no indifference's or conflicts with others, there are even friendships instead of enmities, it is a very social sport.


I currently practice with a friend who has a tennis court where he lives, I am looking to be able to afford tennis classes to improve my level and participate in tournaments.

Timeline

Tap Manager

Antigua Cerveza
10.2022 - 07.2023

Sales Agent

Teleperformance
01.2022 - 06.2022

CUSTOMER SERVICE REPRESENTATIVE

Allied Global
06.2021

Practicing Assistant

Naranja Digital
05.2016

High School Diploma -

Colegio IMB-PC

Middle School Diploma -

Colegio Jacques Cousteau
Juan Pablo Cruz Ramírez