Hi, I’m
Juan José Navas Santizo
Comercio Y Logística, Agente De Servicio Al Cliente,
Guatemala ,Ciudad Guatemala
Summary
Profesional motivado con más de 8 años de experiencia combinada en Marketing Digital, Ventas y Servicio al Cliente en los sectores hotelero y minorista. Especialista en la implementación de estrategias de redes sociales y análisis de mercado para informar la planificación estratégica. Logró un aumento de ingresos por ventas mediante el desarrollo de estrategias efectivas y mantuvo excelentes relaciones con los clientes y seguimientos constantes. Capaz de trabajar de forma independiente y colaborativa, enfocado en alcanzar objetivos colectivos y mejorar la eficiencia operativa.
Overview
9
years of professional experience
2
Languages
Work History
HOTELCAREERSuiza, Laussane
Social Media & Marketing Coordinator
03.2023 - 11.2024
Job overview
- Monitored competitor activity on social media platforms to inform strategic planning and decision-making processes.
- Conducted market research to identify target audiences and tailor content accordingly for maximum impact.
- Collaborated with cross-functional teams to develop consistent brand messaging across all channels.
- Streamlined internal communication processes by utilizing project management tools like Trello or Asana, improving team efficiency.
Hábitat Y Tiendas OGuatemala
Gerente De Ventas
01.2019 - 01.2022
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Claro Guatemala
Servicio al Cliente
01.2016 - 11.2018
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Claro Tarjetazo Y Grupo LCGuatemala
Vendedor
01.2016 - 08.2018
Job overview
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
ZRIIGuatemala
Promotor
03.2016 - 09.2017
Job overview
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Identified potential marketing opportunities to increase brand awareness.
Education
ISEA Escuela En Casa Guatemala
High School Diploma from Ciencias Y Letras
11.2019
Skills
Social media strategy
Community engagement
Competitor analysis
Influencer marketing
Marketing analytics
Customer service
Timeline
Social Media & Marketing Coordinator
HOTELCAREER
03.2023 - 11.2024
Gerente De Ventas
Hábitat Y Tiendas O
01.2019 - 01.2022
Promotor
ZRII
03.2016 - 09.2017
Servicio al Cliente
Claro
01.2016 - 11.2018
Vendedor
Claro Tarjetazo Y Grupo LC
01.2016 - 08.2018
ISEA Escuela En Casa
High School Diploma from Ciencias Y Letras