Juan Carlos Galindo Rodas
Guatemala,GU
Summary
To be a person characterized by a vocation for service, promote values in the workplace, advance my work group, innovate, and update my personal and work environment knowledge.
Professional with extensive experience in real-time analytics, technical support, logistics operations, and leadership in team management. Distinguished by the implementation of continuous improvement processes, technological innovation, and focus on problem-solving. Ability to coordinate imports and exports and optimize technological infrastructure. Proficient in data analysis tools and information technologies with an advanced command of English (85%).
Professional educator with broad expertise in higher education and commitment to fostering academic excellence. Proven ability to drive curriculum development, conduct impactful research, and mentor students and colleagues. Strong focus on collaboration, adaptability, and achieving educational goals. Skilled in integrating technology in teaching, developing innovative learning strategies, and promoting inclusive learning environment.
Overview
2
2
Languages
7
7
Certifications
23
23
years of professional experience
Work History
University Professor
Regional University
- Teaching courses in Business Administration, Auditing, and Systems Administration.
Real Time Analyst WFM / BPO Comman Analyst
Intouch CX
04.2024 - Current
- Real-time monitoring and analysis for resource optimization.
- Reporting and data analysis to improve team performance.
- Analyzed real-time data to identify trends and improve operational efficiency.
- Monitored key performance indicators to ensure adherence to service level agreements.
- Collaborated with cross-functional teams to address issues impacting customer satisfaction.
- Developed and maintained reporting tools for accurate performance tracking.
- Executed daily operational tasks while adapting to dynamic changes in workload demands.
Home Advisor CSR – CSR2
Intouch CX
11.2020 - 05.2023
- Customer service with a focus on quality and efficient problem resolution.
- Coordination of activities to optimize processes and meet service objectives.
Head of the Infrastructure and Technical Support Department
Municipality of Mixco
01.2018 - 01.2020
- Structured cabling management and Active Directory administration.
- Technical support supervision for users and communication systems.
- Installation and maintenance of antennas, switches, and access points (APs).
Operations and Logistics Manager
Droguería Serprimed, S.A.
01.2004 - 01.2015
- Comprehensive management of imports, exports, and supply chains.
- Development of logistics and sales strategies.
Education
Engineering - Sciences and Systems
University of San Carlos of Guatemala
Bachelor's Degree - Public Administration and Finance
Galileo University
01.2022
Skills
Programming: Visual Basic Net, C, Java
Database Management
Tools: Active Directory, data analysis, telecommunications systems implementation
Certification
Fiber Optics – Telnet Educational Center
References
- 2434-7059, Serprimed Drugstore, S.A.
- 5812-9699, International Corporation of Various Supplies, S.A.
- 2307-7300, Mixco Municipality (Human Resources)
- 2411-2631, Intouch CX (Human Resources)
Timeline
Real Time Analyst WFM / BPO Comman Analyst
Intouch CX
04.2024 - Current
Home Advisor CSR – CSR2
Intouch CX
11.2020 - 05.2023
Head of the Infrastructure and Technical Support Department
Municipality of Mixco
01.2018 - 01.2020
Operations and Logistics Manager
Droguería Serprimed, S.A.
01.2004 - 01.2015
Bachelor's Degree - Public Administration and Finance
Galileo University
University Professor
Regional University
Engineering - Sciences and Systems
University of San Carlos of Guatemala