Joshua Andrew Skiles
Business Director/ Educator
Guatemala City
Summary
Dynamic and results-driven professional with over 7 years of managerial experience across diverse industries, specializing in leadership and client services. Currently pursuing a Doctorate in Education at South College, complemented by a Master's from the University of Phoenix, demonstrating a strong academic foundation with a GPA above 3.5 in both Bachelor's and Associate degrees. Proven track record in enhancing KPIs and fostering client satisfaction while managing multiple accounts in the BPO sector at Allied Global. Dedicated member of The National Society of Leadership and Success, equipped with a Master Black Belt in Six Sigma and fluency in Spanish, ready to contribute valuable insights and drive success within the team.
Overview
2027
2027
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Corporate English Coordinator
Colegios APDE
02.2026 - Current
Private English Teacher
Stiles & Stiles Language Consultants, Guatemala
01.2007 - Current
- Stiles & Stiles Language Consultants, Guatemala
Director of Operations
Instant Source Inc
01.2023 - 2026
Manager, Cook, Bartender, Server
Claim Jumper Landrys
Frontline Sales & Marketing Representative
Wyndham Vacation Resorts
01.2009
Electrician and electricians’ helper
Advent Electric
01.2008
Volunteer teacher for Pre-School Children 2-4 years
Christopher Robin Play-School (Centro Lúdico Infantil de Aprendizaje en inglés por Inmersión Total) Guatemala
01.2007
English teacher, adults and teenagers
Academia Europea, Guatemala
01.2007
- Basic levels and Conversation
Server, Trainer, and Cook
TGI Fridays
2009 - 2014
Client Success Director
The Call Center Docs
01.2022 - 01.2023
Shift Manager and Training Manager
TSD Global
01.2022 - 01.2022
Shift Manager and Training Manager
Allied Global
01.2018 - 01.2022
Ops Manager
Atento
01.2016 - 01.2017
Team Lead, Sale Top Performer
Xerox
01.2014 - 01.2016
- 9 Concecutive months
Agent
24/7
01.2014 - 01.2014
Manager, Cashier
Aldi USA
01.2012 - 01.2013
Assistant Manager, Sales Associate
Radio Shack
01.2010 - 01.2012
Call Center Bilingual Customer Service Representative
Transactel – US Sprint Account, Guatemala
01.2007 - 01.2008
Installation, Service and Direct Sales
Comcast Cable Company
01.2005 - 01.2006
Server trainer, Store Opener and Manager Trainer
Ruby Tuesdays Restaurant, Knoxville, Tn. and other states
01.2004 - 01.2006
Electricians’ Apprentice and Senior Trainer - Technician
JiL Electric Company, Knoxville Tn
01.1998 - 01.2004
Education
Doctor of Education EdD - Educational Leadership And Management
South College
Knoxville, TN 05.2001 -
MBA - Business and Management
University of Phoenix
Remote01-2023
Bachelor of Science - Management
University of Pheonix
Remote01-2022
Associates of Arts - Musical Theater
University of Pheonix
Remote 05.2001 -
Bachelor of Science - Psychology and Theatre
University of Tennessee
Knoxville, TN 05.2001 -
High School Diploma -
West High School
Knoxville, Tennessee 05.2001 -
Skills
- Exterior Client Service Leadership
- and Management Team Building
Strategic planning
Operations management
Team leadership
Decision-making
Performance management
Time management
Staff development
Customer service
Business development
Project management
Business administration
Staff management
Relationship building
Policy implementation
Cross-functional teamwork
Documentation and reporting
Staff training and development
Business planning
Sales management
Product management
Key performance indicators
Schedule preparation
Shift scheduling
Clear communication
Coaching and mentoring
Data analysis
Affiliations
- Member of The NSLS
- Master Black Belt Six Sigma
Certification
Intermediate Excel Certification
Timeline
Corporate English Coordinator
Colegios APDE
02.2026 - Current
Director of Operations
Instant Source Inc
01.2023 - 2026
Client Success Director
The Call Center Docs
01.2022 - 01.2023
Shift Manager and Training Manager
TSD Global
01.2022 - 01.2022
Shift Manager and Training Manager
Allied Global
01.2018 - 01.2022
Ops Manager
Atento
01.2016 - 01.2017
Team Lead, Sale Top Performer
Xerox
01.2014 - 01.2016
Agent
24/7
01.2014 - 01.2014
Manager, Cashier
Aldi USA
01.2012 - 01.2013
Assistant Manager, Sales Associate
Radio Shack
01.2010 - 01.2012
Frontline Sales & Marketing Representative
Wyndham Vacation Resorts
01.2009
Electrician and electricians’ helper
Advent Electric
01.2008
Private English Teacher
Stiles & Stiles Language Consultants, Guatemala
01.2007 - Current
Volunteer teacher for Pre-School Children 2-4 years
Christopher Robin Play-School (Centro Lúdico Infantil de Aprendizaje en inglés por Inmersión Total) Guatemala
01.2007
English teacher, adults and teenagers
Academia Europea, Guatemala
01.2007
Call Center Bilingual Customer Service Representative
Transactel – US Sprint Account, Guatemala
01.2007 - 01.2008
Installation, Service and Direct Sales
Comcast Cable Company
01.2005 - 01.2006
Server trainer, Store Opener and Manager Trainer
Ruby Tuesdays Restaurant, Knoxville, Tn. and other states
01.2004 - 01.2006
Doctor of Education EdD - Educational Leadership And Management
South College
05.2001 -
Associates of Arts - Musical Theater
University of Pheonix
05.2001 -
Bachelor of Science - Psychology and Theatre
University of Tennessee
05.2001 -
High School Diploma -
West High School
05.2001 -
Electricians’ Apprentice and Senior Trainer - Technician
JiL Electric Company, Knoxville Tn
01.1998 - 01.2004
Manager, Cook, Bartender, Server
Claim Jumper Landrys
Server, Trainer, and Cook
TGI Fridays
2009 - 2014
MBA - Business and Management
University of Phoenix
Bachelor of Science - Management
University of Pheonix