Jose Manuel Rizzo Gomez
Resumen profesional
Empathetic and service oriented call center consultant. I am dedicated to call answering, in which I advise with a agility and efficiency to and efficiency to improve the customer experience and maximize the company´s profits. I want to work in a dynamic environment oriented to excellence in the dynamic environment oriented to excellence in customer service.
Datos destacados
7
7
years of professional experience
4
4
years of post-secondary education
Experiencia
Tech Support Advisor
Telus International
05.2022 - 11.2024
- Descripción general de la empresa: Telephone Number: +502 45003039
- Telephone Number: +502 45003039
- Reference: Jimmy Cordon
Team Manager (TM)
NCO Star communications
05.2021 - 10.2021
- Descripción general de la empresa: (Alorica) Telephone Number: +502 5790-6922
- (Alorica) Telephone Number: +502 5790-6922
- Reference: Marco Lavarreda (Operation Manager)
Customer service representative
NCO Star communications
09.2017 - 10.2021
- Descripción general de la empresa: (Alorica) Telephone Number: +502 5790-6922
- (Alorica) Telephone Number: +502 5790-6922
- Reference: Luis Garcia (Supervisor)
Team Lead (TL)
NCO Star communications
07.2020 - 09.2020
- Descripción general de la empresa: (Alorica) Telephone Number: +502 5790-6922
- (Alorica) Telephone Number: +502 5790-6922
- Reference: Luis Garcia (Supervisor)
Formación
Middle school - Diversified
Liceo del Monte
01.2011 - 01.2013
Highschool - accounting expert with computer orientation
01.2012 - 01.2014
Enfatiza tus habilidades clave
- Management of personnel
- Management of projects
- Advanced reports in database
- Analysis of informative data
- Collection of data based on metrics
- Planning of activities
- Administration of activities
- Use of iOS
- Use of iPadOS
- Use of macOS
- Use of Windows systems
Idiomas
Spanish
Experto
C2
English
Intermedio
B1
Cronología
Tech Support Advisor
Telus International
05.2022 - 11.2024
Team Manager (TM)
NCO Star communications
05.2021 - 10.2021
Team Lead (TL)
NCO Star communications
07.2020 - 09.2020
Customer service representative
NCO Star communications
09.2017 - 10.2021
Highschool - accounting expert with computer orientation
01.2012 - 01.2014
Middle school - Diversified
Liceo del Monte
01.2011 - 01.2013
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