Joselynne Avalos
Guatemala,Guatemala
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Senior Sales Manager
Maquinaria, Arrendamiento y Ventas, S.A.
05.2022 - Current
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Increased customer service success rates by quickly resolving issues.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Operations Manager
Maquinaria, Arrendamiento y Ventas, S.A.
03.2020 - 05.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Management Assistant
Maquinaria, Arrendamiento y Ventas, S.A.
03.2018 - 03.2020
- Created and updated records and files to maintain document compliance.
- Offered technical support and troubleshot issues to enhance office productivity.
- Prepared and charted data and metrics for detailed status reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Completed daily logs for management review.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Assisted to general manager in translation with customers and suppliers.
English Language Teacher
Colegio Mi Casita
01.2017 - 12.2017
- Successfully improved speaking students English grammar and vocabulary levels through written and interactive activities.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Tutored and assisted students to help with English language comprehension and mastery.
Education
Cierre De Pensum En Licenciatura Y Abogacía - Cierre De Pensum En Licenciatura Y Abogacía
Universidad De San Carlos De Guatemala
Guatemala11.2020
Skills
- Portfolio Retention
- Direct Sales
- Team Leadership
- Verbal and Written Communication
- Inventory Control Processes
- Bilingual in Spanish and English
- Multitasking and Time Management
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Senior Sales Manager
Maquinaria, Arrendamiento y Ventas, S.A.
05.2022 - Current
Operations Manager
Maquinaria, Arrendamiento y Ventas, S.A.
03.2020 - 05.2022
Management Assistant
Maquinaria, Arrendamiento y Ventas, S.A.
03.2018 - 03.2020
English Language Teacher
Colegio Mi Casita
01.2017 - 12.2017
Cierre De Pensum En Licenciatura Y Abogacía - Cierre De Pensum En Licenciatura Y Abogacía
Universidad De San Carlos De Guatemala
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