Jose Julio Mayren Alfaro
Customer Service, Sales, Back Office Representative
Guatemala City,GU
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Representative
Panamericom
Guatemala, Guatemala
08.2020 - Current
- Answered phone with friendly greeting to create positive inbound calling experience for customers working for Aegis Sciences Labs supporting the Covid-19 test results.
- Fielded customer questions regarding self help options and timeframes of the test results.
- Resolved customer complaints and addressed emergency requests and needs, when working with Covid-19 test the use of soft skills is needed and requested in every call.
Customer Service representative
Alorica
Guatemala, Guatemala
06.2019 - 07.2020
- Working as a retention agent for SIRIUSXM.
- Educated customers on promotions to enhance them to stay with the service.
- Recommended SIRIUSXM packages and offers to customers, thoroughly explaining details obtaining great results impacting on sales report.
- Learned product, management and sales team to better understand customer needs and recommend appropriate solutions.
Back Office /Retail Support Agent
ACT Guatemala
, Guatemala
08.2016 - 04.2019
- Working for AT&T as a retail support, promoted to Back office.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Resolved problems, improved operations and provided exceptional service for retailers at AT&T stores.
- In Back office we had to solve customer issues and contact them to inform the closure of the case.
Education
Bachiller en - Ciencias y Letras
Colegio Cristiano Bilingue Torre
01.2010 - 09.2011
Skills
Soft Skills
Timeline
Customer Service Representative
Panamericom
08.2020 - Current
Customer Service representative
Alorica
06.2019 - 07.2020
Back Office /Retail Support Agent
ACT Guatemala
08.2016 - 04.2019
Bachiller en - Ciencias y Letras
Colegio Cristiano Bilingue Torre
01.2010 - 09.2011
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