Jose Alfredo Oliva Donis
LIC. SISTEMAS
GUATEMALA
Summary
Passionate, results-oriented leader with a strong track record in managing teams and driving organizational performance. Strategic approach and interpersonal skills have been instrumental in achieving success in complex and dynamic projects. With an outstanding ability to inspire others, led cross-functional teams towards the achievement of shared objectives.
Overview
26
26
years of professional experience
12
12
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
PRESALES ENGINERR MANAGER
LIBERTY NETWORKS
03.2017 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved problems, improved operations and provided exceptional service.
- Leading in team projects, demonstrating ability to work collaboratively and effectively with strong work ethic.
- Maximized performance by monitoring daily activities and mentoring team members
- Accomplished multiple tasks within established timeframes
- Planned and budgeted accurately to provide business with resources needed to operate smoothly
- Creation and fulfillment of organizational OKRs pre-sales engineering team.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- 100% attainment sales quota $200K MRR
- Product mix growth managed services 10% annually
- Developed and implemented product marketing plans to reach target customers.
ENGINEER L3
GBM GUATEMALA
11.2011 - 02.2017
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to quickly learn and adapt to new situations, improving incident response time from 30% to 80%.
- Automated batch and backup processes minimizing 20%overtime work hours
- Identified opportunities to improve design, delivery or execution of services.
- Engaged leaders and stakeholders to boost understanding of roles needed for delivering solutions.
- Implementation IT projects IBM platforms Banc and Governance customers increased 30% more efficiency in DB processes
- Identified opportunities to improve design, delivery or execution of services
- Explained technical information in clear terms to non-technical individuals to promote better understanding
CTO AND PROCESS
GRUPO ENTERO
10.2009 - 11.2011
- Gained strong leadership skills by managing projects from start to finish
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- NPS customer service approach improve from 3 to 9 IT team.
- Back office system migration.
- Data center migration and technological renewal improve 30% efficiency.
Engineer Technician
UNION FENOSA
07.2005 - 08.2009
- Proven ability to learn quickly and adapt to new situations.
- Implemented schematics, diagrams, and written, and verbal descriptions to effectively solve engineering project issues.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Completed projects by effectively applying engineering, technical, and maintenance procedures.
- Migration core infrastructure from SUN to IBM systems.
- Improve backup strategy.
IT Manager
NYLONTEX DE GUATEMALA
10.1997 - 09.2005
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Leading ERP migration project / Visual Manufacturing
- Leading data center migration project.
- Implementation of barcode system for inventories
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Education
MBA -
UNIVERSIDAD MESOAMERICANA
GUATEMALA 01.2010 - 11.2011
DIPLOMADO LEAN SIX SIGMA -
TECNOLOGICO DE MONTERREY
MEXICO, MONTERREY 03.2011 - 07.2011
Bachelor of Science - SISTEMAS
UNIVERSIDAD GALILEO
GUATEMALA 02.1998 - 07.2007
Skills
Staff Development
Certification
MILLER HEIMAN
References
David Rodriguez Co-funder Iknowho App / Movil: +502 4137-1413
Julio Figueroa Director Comercial / Movil: +502 5401-0410
Mario Marciano VP B2B Liberty / Movil: +1 (305) 979-4924
Edna Elias / Movil: +502 3067-3988
Timeline
BUSINESS MASTERY
08-2022
CONSCIOUS BUSINESS ACADEMY
08-2021
MILLER HEIMAN
03-2019
PRESALES ENGINERR MANAGER
LIBERTY NETWORKS
03.2017 - Current
ENGINEER L3
GBM GUATEMALA
11.2011 - 02.2017
DIPLOMADO LEAN SIX SIGMA -
TECNOLOGICO DE MONTERREY
03.2011 - 07.2011
MBA -
UNIVERSIDAD MESOAMERICANA
01.2010 - 11.2011
CTO AND PROCESS
GRUPO ENTERO
10.2009 - 11.2011
4 DISCIPLINAS EJECUCION
02-2009
7 HABITOS GERENTE ALTAMENTE EFECTIVOS
11-2008
7 HABITOS PERSONAS ALTAMENTE EFECTIVAS
06-2008
Engineer Technician
UNION FENOSA
07.2005 - 08.2009
Bachelor of Science - SISTEMAS
UNIVERSIDAD GALILEO
02.1998 - 07.2007
IT Manager
NYLONTEX DE GUATEMALA
10.1997 - 09.2005
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