Jose Alejandro Juarez Jump
Administrator
Summary
Dedicated and results-driven professional with a diverse background in logistics, call center operations, and financial analysis. Proven expertise in coordinating efficient logistics processes, leading call center teams, and excelling in financial roles. Adept at optimizing workflows, enhancing customer service, and achieving targets. Strong analytical skills coupled with excellent communication and leadership abilities.
Overview
12
12
years of professional experience
Work History
Senior Logistics Coordinator
Lean Solutions Guatemala
05.2023 - Current
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated monthly performance reports to track and analyze shipping trends.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Created and managed budgets related to logistics and transportation.
- Prepared and presented reports to management on logistics performance.
- Created reports to provide insights into logistics operations and performance.
- Implemented systems and procedures for accurate data collection and reporting.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Developed strategies to optimize utilization of available resources.
- Developed and implemented strategies to reduce costs and improve quality of service.
Operations Supervisor
VXI Global Solutions
05.2021 - 02.2023
- Coached, trained, and developed employees in company policies and compliance requirements
- Monitored employee performance regarding safety, reliability, delivery dates and customer service
- Developed and monitored budget by applying cost control procedures
- Resolved customer problems personally, responding to inquiries and complaints
- Familiarized staff with safe equipment operation and safety rules to maximize compliance
- Managed database with details on account activities and employee schedules
- Corrected issues and handled emergencies through responsive and decisive leadership
- Met production goals by managing output and scheduling
- Developed and optimized schedules to cover expected workloads
- Boosted team performance with motivational support, mentoring and job skill identification
- Identified employee performance problems and causes before developing solutions to resolve issues
- Researched and compiled data to produce operational reports for senior leaders
- Resolved customer complaints and answered policy and procedure-related questions
- Translated management directives into actionable policies and enforced changes with staff.
Customer Service Representative
Alorica LATAM
01.2016 - 01.2018
- Provide solutions, recommendations and replacements with empathy and positive feedback
- Answered incoming calls and assisted customers with questions
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Documented detailed notes in CRM system to track customer interactions.
Credit Analyst
BAC/CREDOMATIC
02.2014 - 12.2015
- Used financial software, cash flow analyses and credit systems tools to complete highly accurate work
- Translated financial information into clear direction to aid staff in making balanced business decisions
- Performed in-depth investigations of detected discrepancies in provided credit histories to discern error or fraud
- Coordinated credit monitoring functions, including reviewing financial statements, marketable securities and borrowing base
- Prepared monthly reports analyzing bank's financial position
- Monitored loan portfolio for proactive detection of potential problems
- Leveraged understanding of lending to help structure financing and negotiate terms based on accurate risk considerations
- Exchanged applicant credit information by conferring with their other financial institutions and the applicable credit associations
- Degree of risk involved in extending credit or lending money.
Collector Agent
Canella S.A
06.2012 - 01.2014
- Recorded information about financial status of customers and status of collection efforts
- Arranged for debt repayment and established repayment schedules based on customers' financial situations
- Conferred with customers by telephone or in-person to determine reasons for overdue payments and to review terms of sale and credit conditions
- Investigated payment arrears in debtor portfolios, coding information appropriately to determine subsequent collection process
- Maintained appropriate customer service etiquette to reduce tension and facilitate beneficial outcome for all parties
- Located and notified customers of delinquent accounts by telephone, mail and in-person visits to solicit payment
- Negotiated credit extensions when necessary
- Identified and resolved problems with both overpayment and underpayment, and processed corrections to maintain records accuracy
- Verified calculations and checked numbers against supporting documentation, helping prevent major errors and quickly resolve problems
- Coordinated debt settlements, making offers to compromise on amounts or pursuing collections strategies such as wage garnishment and property seizure
- Conducted in-depth investigations into non-payment issues, checking liens, mortgages, and tax filings to locate assets.
Education
Public Administration -
Universidad Galileo Guatemala
High School Diploma - undefined
Centro Educativo Los Sauces
Skills
Goal orientedundefined
Timeline
Senior Logistics Coordinator
Lean Solutions Guatemala
05.2023 - Current
Operations Supervisor
VXI Global Solutions
05.2021 - 02.2023
Customer Service Representative
Alorica LATAM
01.2016 - 01.2018
Credit Analyst
BAC/CREDOMATIC
02.2014 - 12.2015
Collector Agent
Canella S.A
06.2012 - 01.2014
Public Administration -
Universidad Galileo Guatemala
High School Diploma - undefined
Centro Educativo Los Sauces
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