Summary
Overview
Work History
Education
Skills
Websites
References
Cover Letter
Languages
Timeline
Generic
Jose Berganza

Jose Berganza

Criminologist
Guatemala

Summary

Passionate and results-driven Regional Attraction Analyst with a proven track record of optimizing recruitment strategies. Skilled in data analysis and interpretation, Provide strategic recommendations to drive performance. Adept at customizing strategies for target audiences, collaborating with cross-functional teams, and maintaining accurate data repositories. Committed to delivering measurable results and making a significant impact. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance, Im Proactive and hardworking, who is focused on continuous operational improvement.

Overview

11
11
years of professional experience
14
14
years of post-secondary education

Work History

Lead Recruiter

Everise Guatemala
Guatemala, Departamento de Guatemala
6 2023 - Current
  • Ensure the entire cycle of the recruitment process
  • Massive Recruitment
  • Ensure 100% percent of gross target.
  • Collaborated with HR teams on workforce planning strategies, aligning recruitment efforts with organizational goals.
  • Streamlined recruitment processes for more efficient candidate selection and onboarding.
  • Visited numerous locations and organized events according to strict schedules.
  • Staffed 1500+ HC for special projects each year.
  • Enhanced candidate sourcing by utilizing innovative recruitment methods and platforms.
  • Trained junior recruiters in interviewing, recruiting and onboarding strategies.

Regional Talent Attraction & Recruitment Analyst

Grupo ASYS: CUENTAME S.A
Guatemala, Departamento de Guatemala
03.2022 - 06.2023
  • Ensure the entire cycle of the recruitment process
  • Massive recruitment for CC and staff
  • Work closely with HR and Operations to ensure the hiring process and induction
  • Implement and introduce a referral program.
  • Maximized candidate retention rates through diligent follow-up efforts after successful placement, ensuring a smooth transition into new roles.
  • Ensured legal compliance in all recruiting processes, including proper documentation and adherence to equal opportunity policies.
  • Collaborated with HR teams to develop competitive compensation packages that attracted highly skilled candidates while remaining cost-effective for the company.
  • Reduced time-to-fill rates by conducting thorough resume screenings and initial phone interviews for potential candidates.

Customer Experience IV | Sales SME

TELUS International
01.2014 - 03.2022
  • Deliver Sales Methodology to all CC agents & staff, ensure passing, success rate, NPS Satisfaction and deliver results to AGM and client
  • Tracker performance of 5 Supervisors, 3 in GT and 2 in ESV
  • Work hand in hand with other depts (Ops & QA) to ensure and maintain a healthy methodology success rate
  • Deliver Feedback and training.
  • Mentored junior team members, contributing to their professional growth and development.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
  • Boosted member satisfaction, implementing comprehensive feedback system for continuous improvement.
  • Addressed customer feedback and complaints to maximize satisfaction.

QA Analyst

Telus International
05.2014 - 07.2022
  • Ensure 100% of QA audits
  • Deliver Feedback and perform SBS Audits.
  • Proactively identified potential pain points within the user journey, leading to targeted improvements in product design and functionality.
  • Reported high level of data quality metrics to staff and management.
  • Served as a subject matter expert on company policies, products, and procedures when advising both internal stakeholders and external customers alike.
  • Analyzed customer feedback to identify trends and make recommendations for process improvements.
  • Monitored performance metrics to continually assess team effectiveness in delivering outstanding support.

Education

Bachelor's degree - Criminology and criminal justice

Mariano Galvez University
01.2018 - 04.2023

High School Diploma - Electricity

Instituto Privado Guatemala de la Asuncion
01.2012 - 01.2021

Skills

Industry Awareness

Cross Functional Collab

KPI and PIP Creation

Communication Skill and attention to detail

Microsoft Office & 365

Google Unit

Relationship Building and Engagement

Strategic Planning and execution

Recruitment Analytics Reporting

Operations Management

Performance monitoring

Staff Supervision

Employee Development

References

  • Ruth Mendez, Customer experience Manager, TELUS INTERNATIONAL, 3039 0273
  • Esteban Archila, Recruitment Manager, CUENTAME S.A, 5601 5925

Cover Letter

I am writing to apply for a position in your company. I have a proven track record and experience in optimizing recruitment strategies and delivering measurable results, I am confident in my ability to contribute to your organization's success. As a Regional Talent Attraction & Recruitment Analyst at Grupo ASYS: CUENTAME S.A, I oversaw the entire recruitment process and implemented a successful referral program. Through collaboration with HR and Operations, I ensured a seamless hiring process while maintaining accurate data repositories for informed decision-making. In my previous role as a Customer Experience IV and Sales SME at TELUS International, I delivered Sales Methodology training, resulting in improved success rates and correlation with our internal and client WA guidelines, NPS satisfaction, Feedback delivery using SMART methodology and sales performance. I worked closely with other departments to maintain a high success rate for the methodology and provided valuable feedback and training. I possess strong communication and presentation skills, proficiency in data analysis, and a Lean Six Sigma White Belt certification. I am confident that my strategic planning and execution abilities align with your objectives. I am excited about the opportunity to contribute to the growth and success of your team. Please find my attached resume for review. I would welcome the chance to discuss how my skills and expertise can benefit your company. 

What are the next steps in my professional career path? With my bachelor's degree in criminology and criminal justice serving as a strong foundation, I am excited about the next steps in my career. From my understanding of human behavior and investigation techniques, I am determined to become a certified polygrapher. This certification will allow me to utilize my knowledge to conduct accurate lie detection tests, contributing to both fields. Simultaneously, I am eager to pursue a Master's degree in   staffing, further expanding my expertise in talent acquisition strategies and organizational psychology. By combining my skills as a certified polygrapher with advanced knowledge in recruitment, I am confident in my ability to make a significant impact in identifying and attracting top tier talent for organizations. These career pursuits reflect my passion for both the science of polygraphy and the art of talent acquisition, and I am excited to excel in these disciplines. Thank you for considering my application. I look forward to the possibility of joining your team and driving recruitment success. Sincerely, Jose Luis Berganza Batrez

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Regional Talent Attraction & Recruitment Analyst

Grupo ASYS: CUENTAME S.A
03.2022 - 06.2023

Bachelor's degree - Criminology and criminal justice

Mariano Galvez University
01.2018 - 04.2023

QA Analyst

Telus International
05.2014 - 07.2022

Customer Experience IV | Sales SME

TELUS International
01.2014 - 03.2022

High School Diploma - Electricity

Instituto Privado Guatemala de la Asuncion
01.2012 - 01.2021

Lead Recruiter

Everise Guatemala
6 2023 - Current
Jose BerganzaCriminologist