Jose Aldana
Summary
Dynamic and results-oriented professional with extensive experience as a Translator and Customer Service Sales Representative at VXI Call Center. Excelled in cultural assessment and advanced language proficiency, significantly enhancing client satisfaction. Demonstrated exceptional verbal communication and fast typing skills, ensuring accurate and efficient client service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Translator
FreeLancer
Guatemala City
11.2023 - Current
- Conducted research to ensure accuracy in translations.
- Translated client documents between languages.
- Translated a variety of documents from English to Spanish, including manuals.
Customer Service Sales Representative
VXI Call Center
Guatemala City
02.2024 - 11.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Suggested additional products or services that may benefit the customer's needs.
- Adhered to company policies when dealing with customers.
- Assisted customers with navigating website for product selection purposes.
- Identified customer needs by asking questions and advising on best solutions.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
Education
Some College (No Degree) - Business Administration And Management
University Mariano Galvez
Guatemala CitySkills
- Translation verification
- Cultural assessment
- Advanced language proficiency
- Fast typing speed
- Client services
- Cultural history
Languages
Spanish
First Language
English
Advanced (C1)
C1
Certification
- Driving license, can get the canadian once arrive in the country.
Others
- Not from Canada. However will move to any part.
- Ready to work when called.
- Willing to learn any extra skill.
Timeline
Customer Service Sales Representative
VXI Call Center
02.2024 - 11.2024
Translator
FreeLancer
11.2023 - Current
Some College (No Degree) - Business Administration And Management
University Mariano Galvez
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