José Alfonso Estrada Aquino
Customer Service Representative
50 Ave B 2-26 Colonia Molino De Las Flores 1 Z.2 Mixco
Summary
Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional level of assistance.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
Work History
Customer Service Representative
Call Center Teleperformance
10.2022 - Current
- Provide customer service thought voice, email, and chat
- Solve payment issues
- Tax advisory
- Solve platform issues
- Share precise reports
- Take over escalated calls
Customer Service Representative
Call Center Unifin S.A.
09.2021 - 09.2022
- Debit card users customer support
- Solve login issues
- Update phone numbers and addresses
- Share bank statements
- Make adjustments to account balances
Customer Service Representative
Call Center 24/7.ai
09.2020 - 11.2020
- Customer support about packaging delivery
- Support for purchases
Education
University - System Engineering
Mariano Galvez University
05.2001 -
Diploma de Educación Primaria - undefined
Colegio Lehnsen Roosevelt
01.2011 - 05.2016
University - System Engineering
Mariano Gálvez University
05.2020 - Current
Bachelor of Computing - Diploma
Lehnsen Roosevelt School
05.2001 -
Computer Bachellor -
Lehnsen Roosevelt School
01.2018 - 05.2019
Highschool -
Lehnsen Roosevelt School
01.2015 - 05.2017
Highschool - Diploma
Lehnsen Roosevelt School
05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Live chat support
Personal Information
- Age: 22
- Date of Birth: 12/17/01
- Marital Status: Single
- DPI: 2995 13327 0101
Phones:
Home: 2508-5359
Phone: 4760-2706
Other Diplomas
INTECAP, Basic Excel 2016
References
Laboral
Oziel Antoine Mejía, Teleperformance, 4498 4224
Personal
José Emanuel Camey Morales, 4033-3403
Byron Humberto Medrano Valdéz, 4013-0218
Marcelo Fernando Hernández de León, 5343-9805
Timeline
Customer Service Representative
Call Center Teleperformance
10.2022 - Current
Customer Service Representative
Call Center Unifin S.A.
09.2021 - 09.2022
Customer Service Representative
Call Center 24/7.ai
09.2020 - 11.2020
University - System Engineering
Mariano Gálvez University
05.2020 - Current
Computer Bachellor -
Lehnsen Roosevelt School
01.2018 - 05.2019
Highschool -
Lehnsen Roosevelt School
01.2015 - 05.2017
Diploma de Educación Primaria - undefined
Colegio Lehnsen Roosevelt
01.2011 - 05.2016
University - System Engineering
Mariano Galvez University
05.2001 -
Bachelor of Computing - Diploma
Lehnsen Roosevelt School
05.2001 -
Highschool - Diploma
Lehnsen Roosevelt School
05.2001 -
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