José Castellanos
Guatemala City,Guatemala
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative (temp Position)
Atento
Guatemala
11.2023 - 01.2024
- Communicated effectively with customers both verbally and in writing.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Specialist
ACP Entertainment
Michigan, Michigan
07.2023 - 11.2023
- Collaborated closely with colleagues to meet customer needs.
- Communicated information to customers about products quality, value and style.
Seafood Processor
Trident Seafoods
Cordova, AK
06.2022 - 11.2022
- Packed products into boxes, baskets, crates, cans and totes
- Separated products according to grade, size and color
- team leader
Telephone Operator
ACT
Guatemala
06.2018 - 06.2022
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
- Called prospective customers by operating telephone equipment, automatic dialing systems and other telecommunications technologies.
- temp supervisor for 1 year.
Telephone Operator
Alorica
Guatemala
08.2015 - 05.2018
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Reported telephone line issues and outages for prompt repairs.
Education
Tripulante de cabina
Aerotraining
Guatemala06-2023
High School Diploma -
Liceo Canadiense
01.2013
Skills
- Microsoft Office
- Customer Service
- People Skills
- Computer Skills
- Active listening
- Supervisor and leadership
- Critical thinking
- Friendly, positive attitude
Timeline
Customer Service Representative (temp Position)
Atento
11.2023 - 01.2024
Customer Service Specialist
ACP Entertainment
07.2023 - 11.2023
Seafood Processor
Trident Seafoods
06.2022 - 11.2022
Telephone Operator
ACT
06.2018 - 06.2022
Telephone Operator
Alorica
08.2015 - 05.2018
Tripulante de cabina
Aerotraining
High School Diploma -
Liceo Canadiense
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