Hiking and Volunteering
Jorge Mario Coo Boron
Intake Specialist
Colinas De Monte Maria Zone 7 Villa Nueva Guatemala,GU
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborated with cross-functional teams to identify and resolve critical issues, areas of improvement and ensuring timely delivery of high-quality customer services, sales and tech support aligned with the company goals.
Overview
11
11
years of professional experience
Work History
Intake Specialist
Soho Law Firm
01.2023 - 01.2024
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
Junior Recruiter
Nurses for Nurses Staffing
01.2022 - 01.2023
- Utilized data-driven approaches to evaluate recruitment metrics, identifying areas for improvement in processes such as candidate sourcing or interview scheduling efficiency.
- Advertised job opportunities on social media platforms and job boards.
Temp Operations Manager
Alorica Guatemala
01.2021 - 01.2023
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Operations Supervisor
Alorica Guatemala
01.2019 - 01.2021
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Coordinated weekly coaching's and meetings to identify areas of improvement and setting development goals accordingly.
Quality Assurance
Alorica Guatemala
09.2016 - 01.2018
- monitoring and inspection of the calls used in production processes, documenting procedures, conducting audits, and creating and implementing, process checklists, process standards and standard operating procedures.
- Collaborated with 9 quality assurance teammates.
- Maintained quality assurance and customer satisfaction objectives.
- Developed and maintained quality assurance procedure documentation.
- Surveyed customers for quality assurance post service calls.
- Implemented new quality assurance and customer service standards.
Customer Service, Sales, Tech and Product Trainer
Alorica Guatemala
01.2013 - 01.2016
- Provided valuable Customer service as expertise of the service or products during the calls.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Education
Galileo Galilei University Technology in Human resources 15th Cycle With 53 courses approved. -
Finished Certified at CIAV Schools with 12 Courses. - undefined
Finished Bachelor's degree in Electricity and Welding. - undefined
Finished Junior Highschool in Villa de los Niños. - undefined
Finished Primary School in Chicacao Suchitepéquez. - undefined
Skills
Top Customer Service Representative Alorica Guatemala
Top Operations Supervisor Diploma Alorica Guatemala
Top Operations Quality Assurance Alorica Guatemala
Microsoft Diploma Office 2010 Excel Advanced Diploma -Intecap
Intelligence Emotional Diploma - Intecap
Leadership Diploma Motivation and Communication - Intecap
Personal Reference
- MELVIN GARCIA, Senior Operations Manager – Manager in charge, 5718-1076
- SHEYLA GARCIA, International Relations – Colleague, 3459-7762
- GLENDY PATRICIA, Degree in computer science - Colleague, 5959-0356
Telephone Number
3825-0714 / 4970-0527
Affiliation Number
201200742649
Personal Information
- ID Number: 2315702441013
- Date of Birth: 11/19/93
- Marital Status: Single
Interests
Photography
Photography is the art, application, and practice of creating images by recording light. There are three things essential to my toolkit no matter where I am. I always bring a tripod and a light meter, as well as my camera with several lenses. I enjoy trying out new cameras and tools, but these are my three key items.
Timeline
Intake Specialist
Soho Law Firm
01.2023 - 01.2024
Junior Recruiter
Nurses for Nurses Staffing
01.2022 - 01.2023
Temp Operations Manager
Alorica Guatemala
01.2021 - 01.2023
Operations Supervisor
Alorica Guatemala
01.2019 - 01.2021
Quality Assurance
Alorica Guatemala
09.2016 - 01.2018
Customer Service, Sales, Tech and Product Trainer
Alorica Guatemala
01.2013 - 01.2016