Jorge Luis Morales Calero
Business Administracion Specialist
Tibás
Summary
- I hold a degree in Business Administration and Marketing with over 16 years of experience in the services industry. I have developed a solid track record in operational management, customer service, and strategic leadership. I stand out for my ability to lead high-performance teams, manage branches, and achieve business objectives in competitive environments.
- I have experience in the design and implementation of effective marketing strategies, as well as in the optimization of logistics processes, achieving measurable and sustainable results. My focus is on identifying opportunities, developing strategic relationships, and maximizing operational efficiency. I am currently seeking new opportunities in dynamic, goal-oriented companies where I can contribute my knowledge, skills, and experience to generate a positive impact and lead innovative initiatives.
- Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
- Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
- Diligent as customer service associates with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.
Overview
16
16
years of professional experience
2035
2035
years of post-secondary education
1
1
Language
Work History
Corporate Sales and Operations Supervisor
Amigo Rent a Car
04.2024 - Current
- I actively manage broker accounts, ensuring efficient processes and compliance with vehicle maintenance standards, ensuring the satisfaction of our corporate clients.
- I lead the development of the B2B client portfolio, designing and implementing strategies focused on loyalty and achieving commercial objectives. I expanded the client base from zero to over 400 and increased profitability by 54% in sales budgets.
- I work closely with the operations department to optimize internal processes, improving coordination between teams, and reducing vehicle maintenance downtime.
- I play a key role in identifying new business opportunities, strengthening strategic relationships with business partners, and ensuring sustainable growth.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Car Rental Agent
Avis Rent a Car - Guatemala
08.2021 - 10.2023
- I coordinated all logistics related to vehicle rentals and insurance management, ensuring operational compliance and quality standards.
- I achieved outstanding goals in B2B insurance sales, achieving second place in regional sales performance with a 50% yield, demonstrating excellence in commercial strategies.
- I provided exceptional customer service, reflected in multiple positive mentions in satisfaction surveys, consolidating relationships and loyalty in the market.
- I implemented effective processes to optimize logistics management, ensuring fast response times and a high-quality customer experience.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
Branch Manager
Smartfit Costa Rica
06.2020 - 05.2021
- I led a team of 30 floor associates and four sales consultants, ensuring their ongoing training, motivation, and compliance with the company's service standards.
- I assumed management without a client portfolio, implementing marketing and sales monitoring strategies to drive growth. I developed and optimized sales processes and key performance indicators (KPIs), increasing performance by up to 75%.
- I designed and implemented new sales and customer service strategies aimed at improving the user experience, strengthening loyalty, and increasing retention rates.
- I consistently exceeded monthly enrollment goals through effective management of the sales team, optimization of internal processes, and the development of recruitment campaigns targeting different market segments.
- I actively contributed to positioning the branch as one of the most prominent in terms of performance nationwide, maintaining high levels of customer satisfaction and operational efficiency.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Corporate Travel Agent
Agencia De Viajes Colon
02.2016 - 02.2019
- Development: I designed strategic vacation packages and plans, implementing marketing initiatives focused on increasing the placement of tourism products.
- I managed the branch's accounting processes, ensuring accuracy and compliance in financial operations.
- Streamlined booking processes for more accurate and timely reservations, improving overall service quality.
- Managed administrative functions such as billing, expense, and commission tracking.
- Acquired expertise in various global regions through extensive research on local customs regulations and transportation options which allowed offering tailored advice based on client needspreferences.
- Provided essential information and paperwork to travelers.
- Assisted in updating company software systems, streamlining workflow and increasing productivity among team members.
Sales Manager
AVIANCA - El Salvador
09.2009 - 07.2014
- I led a team of 30 professionals and 8 sales consultants, fostering a collaborative environment focused on the organization's objectives.
- I designed strategic schedules for employees, maximizing operational efficiency and optimizing available resources.
- I developed travel plans and marketing strategies aimed at increasing placement and penetration in key markets.
- I supervised and validated all accounting processes, ensuring accuracy and regulatory compliance in financial operations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Education
No Degree - Business Administration
Universidad De Ciencias Comerciales
Managua 05.2001 - 01.2022
Bachelor of Business Administration -
Universidad De Ciencias Comerciales
Skills
- Strategic leadership
- Marketing strategy design
- Logistics process optimization
- Operations management
- Business relationship development
- Multidisciplinary team coordination
- Tourism product innovation
- Data analysis
- Accounting process management
- Increasing profitability
- Customer relations
- Safety oversight
Websites
Personal Information
License: Licencia B1
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Corporate Sales and Operations Supervisor
Amigo Rent a Car
04.2024 - Current
Car Rental Agent
Avis Rent a Car - Guatemala
08.2021 - 10.2023
Branch Manager
Smartfit Costa Rica
06.2020 - 05.2021
Corporate Travel Agent
Agencia De Viajes Colon
02.2016 - 02.2019
Sales Manager
AVIANCA - El Salvador
09.2009 - 07.2014
No Degree - Business Administration
Universidad De Ciencias Comerciales
05.2001 - 01.2022
Bachelor of Business Administration -
Universidad De Ciencias Comerciales
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