JORGE VILLATORO
Customer Service And Management
San Miguel Dueñas
Summary
Customer Service oriented person that enjoys to resolve problems and give Polite and professional service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
The Purpose Hostel
Hostel
02.2024 - Current
- Improved guest satisfaction by implementing efficient check-in and check-out processes.
- Communicated with customers to address complaints, find solutions to problems and welcome guests into facility.
- Oversaw reservations received from direct calls and provided room availability information to travel sites such as Hostel World and Booking.
- Conducted random inspection of hostel's policies by visiting and checking rooms for adherence to cleanliness and hygiene standards.
CUSTOMER SERVICE AGENT
Advance Call Center Technologies Guatemala
- Customer service, providing effective and satisfactory solutions
- Handling phone calls
- Efficient problem-solving skills
- Teamwork capability
- Ability to work under pressure
- Results-driven and adaptable.
CUSTOMER SERVICE AGENT
Atento Guatemala
Current
- Experience in customer service
- Effective communication skills, both verbal and written
- Proficiency in system usage
- Excellent team-working ability
- Results-oriented and adaptable.
CUSTOMER SERVICE AGENT FOR 23ANDME DNA SERVICE
TELUS International Guatemala
05.2020 - 02.2023
- Tier 1 Operations Agent
- Experience in customer service and problem resolution for 23andme DNA service.
ACTIVATIONS AND CUSTOMER SERVICE AGENT
Alorica Guatemala
08.2012 - 03.2018
- General customer service
- Exceptional customer service provision
- Multitasking ability
- Excellent verbal and written communication skills
- Problem-solving focus
- Proactive attitude
- Teamwork capability.
OWNER - MANAGER
KeyGuatemala
01.2008 - 01.2012
- Successful experience in import, export, and local marketing of fruits and vegetables
- Ability to identify market opportunities and develop effective strategies
- Committed to the quality of export products.
PROJECT MANAGER
Keystone Fruit Marketing Inc.
01.2006 - 01.2008
- Project Manager experienced in logistics and crop supervision
- Expert in export and import management
- Logistics management and crop supervision experience.
SHIFT MANAGER B
Nais
7 2005 - 4 2006
- Personnel management, inventory control, and operations supervision
- Supervising inventory levels, optimizing stock availability, and minimizing shortages or excesses
- Maintaining quality standards and customer satisfaction.
GERENTE DE RESTAURANTES
Marriot Hotel Guatemala
01.2002 - 11.2005
- Performed role in personnel management, ensuring exceptional customer service
- Providing exceptional service to guests
- Controlling inventory levels, ordering supplies, and managing stock rotations
- Focus on customer satisfaction and effective inventory control.
Education
SEGUNDO SEMESTRE EN INGENIERIA EN SISTEMAS -
Universidad Mariano Gálvez
Guatemala 01.2000 - 11.2000
SEGUNDO SEMESTRE EN ADMINISTRACION DE RECURSOS Y TECNOLOGIA -
Escuela Politécnica
San Juan Sacatepéquez, Guatemala 01.1999 - 12.1999
BACHELOR DEGREE IN COMPUTER PROGRAMMING -
Saint Francis School
Guatemala 01.1996 - 10.1997
Approved Courses -
Courses
Guatemala City, GUSkills
Customer Service
Restaurant Manager
Non traditional products Import & Export
Languages
Español
English
References
- Lourdes Villatoro, +502 3015-5510
- Silvia de Mendoza +502 5633-7568
- Jorge Caballero +502 3686-9368
Timeline
The Purpose Hostel
Hostel
02.2024 - Current
CUSTOMER SERVICE AGENT FOR 23ANDME DNA SERVICE
TELUS International Guatemala
05.2020 - 02.2023
ACTIVATIONS AND CUSTOMER SERVICE AGENT
Alorica Guatemala
08.2012 - 03.2018
OWNER - MANAGER
KeyGuatemala
01.2008 - 01.2012
PROJECT MANAGER
Keystone Fruit Marketing Inc.
01.2006 - 01.2008
GERENTE DE RESTAURANTES
Marriot Hotel Guatemala
01.2002 - 11.2005
SEGUNDO SEMESTRE EN INGENIERIA EN SISTEMAS -
Universidad Mariano Gálvez
01.2000 - 11.2000
SEGUNDO SEMESTRE EN ADMINISTRACION DE RECURSOS Y TECNOLOGIA -
Escuela Politécnica
01.1999 - 12.1999
BACHELOR DEGREE IN COMPUTER PROGRAMMING -
Saint Francis School
01.1996 - 10.1997
CUSTOMER SERVICE AGENT
Advance Call Center Technologies Guatemala
CUSTOMER SERVICE AGENT
Atento Guatemala
Current
SHIFT MANAGER B
Nais
7 2005 - 4 2006
Approved Courses -
Courses
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