Summary
Overview
Work History
Education
Skills
Timeline
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Jorge Mario  Equila Tol

Jorge Mario Equila Tol

Guatemala,Guatemla City

Summary

Polite and professional Disney+ successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

7
7
years of professional experience

Work History

Call Center Representative by Disney+

Technical Support, Billing And Account Cancellation.
10.2020 - 09.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Photographer

Photographer
01.2018 - 06.2019
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Established a recognizable personal brand within the photography market through consistent style and quality workmanship.
  • Streamlined photo selection process for clients using online galleries and proofing systems.

Grocery Stores

Grocery Stores
01.2017 - 02.2019
  • Assisted in boosting sales through strategic merchandise displays and promotional activities.
  • Exceeded daily sales targets consistently with excellent product knowledge and persuasive selling techniques.
  • Streamlined checkout process for customers by efficiently bagging groceries according to size, weight, and fragility considerations while minimizing plastic bag usage where possible.

Education

High School Diploma -

Yulimai PC
Zone 1 Guatemala
05.2001 -

Skills

Payment Processing

Customer Service

Complaint resolution

Data Entry

Timeline

Call Center Representative by Disney+

Technical Support, Billing And Account Cancellation.
10.2020 - 09.2023

Photographer

Photographer
01.2018 - 06.2019

Grocery Stores

Grocery Stores
01.2017 - 02.2019

High School Diploma -

Yulimai PC
05.2001 -
Jorge Mario Equila Tol