Jonás Andres Claveria
Sales & Customer Experience Consultant
Guatemala City,GU
Summary
A determined and driven professional with a strong passion for sales, I thrive on challenges and continuously strive to uncover my full potential in the field. My primary focus is on driving revenue growth by surpassing customer expectations, cultivating loyalty, and fostering repeat business through positive interactions.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Outbound Sales Expert
Royal Caribbean International (Conduent)
07.2022 - 04.2024
- Prospected potential customers via qualified leads generated through different channels.
- Cold called customers to identify who may be interested in the product.
- Email outreach. Sent personalized emails, as introductory messages, quotations, follow-ups, product information.
- Assisted in the development of training materials for new hires joining the outbound sales team.
- CRM management. Usage of software to track leads, manage contacts, and monitor the sales pipeline.
- Surpassed sales metrics , achieving the top regional sales position and established higher objectives for the team.
Retail Sales Supervisor
Adidas Store
02.2021 - 05.2022
- Oversaw and coordinated the activities of the retail sales associates. Assigned tasks, provided guidance, and ensured adherence to company policies and procedures.
- Conducted training sessions to onboard new employees and provided ongoing training. Offered coaching and feedback to improve performance.
- Ensured excellent customer service by assisting customers with inquiries, resolving complaints or escalations.
- Tracked sales metrics and performance indicators to assess the effectiveness of the sales team.
Customer Experience Representative
AT&T Call Center
01.2019 - 01.2020
- Provide assistance to customers via various channels such as phone, email, live chat. They address inquiries, resolve issues, and offer solutions to ensure a satisfactory experience for customers.
- Skilled problem solver. Identified issues or challenges faced by customers, analyze root causes, and devise appropriate solutions to resolve them promptly.
- Built rapport with customers by establishing a friendly and polite conversation, showong genuine interest in the customer's needs.
Sales Agent
T-Mobile Contact Center
02.2017 - 01.2019
- Achieved the top performer position in the sales team, by exceeding the metrics and demonstrating continuous improvement.
- Answered inbound calls from customers interested in acquiring new wireless service, providing information and using sales techniques to close the deal.
- Upselling and cross-selling. Offering additional products to enhance the customer experience with the acquisition and generating higher revenue for the company.
Education
BBA - Business Administration
Universidad De San Carlos
Guatemala City, Guatemala 05.2001 -
Skills
Problem solving
undefinedTimeline
Outbound Sales Expert
Royal Caribbean International (Conduent)
07.2022 - 04.2024
Retail Sales Supervisor
Adidas Store
02.2021 - 05.2022
Customer Experience Representative
AT&T Call Center
01.2019 - 01.2020
Sales Agent
T-Mobile Contact Center
02.2017 - 01.2019
BBA - Business Administration
Universidad De San Carlos
05.2001 -
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