Jonathan Ronquillo

Content Moderator for Microsoft News.
Customer service representative and Proctor for Pearson Vue.
(Content moderation directly with the Microsoft platform. Scheduling
exams for customer also help them with troubleshooting with their online
exams help customer top set up their credentials like reset password
and help them to access to the accounts, preparing and installing
computers to get them ready to run exams for Pearson Vue.)

Customer care representative for AT&T
Then retention for CenturyLink.
(Assisting customer with billing and payments for AT&T also
troubleshooting their cellphones. Retaining customer for cancellations
for CenturyLink.)

Floor Support: Floor support staff responsible for assisting employees or customers on the work floor by answering questions, providing guidance, and resolving issues in real time. Their duties include monitoring operations, ensuring company policies are followed, offering technical or procedural support, escalating problems when necessary, and maintaining a smooth workflow to improve productivity and customer satisfaction.

Customer Service Representative:

Collections Retention: Educated Customer about past duebalance, collect, pending balance and billing inquiries.Retention: Resolved billing issues from the customers andretain customers with the best offers, make customer feelvalued.

Sales representative: selling services via outbound calls and email

Temporary Supervisor Position: Review agents, create reportsfor management, update agent metrics, coaching

Cofac: Trainer assistant, review trainees behaviors and givefeedback, make daily highlight of the trainees.