Jonathan Enriquez - RESUME
27 Ave 29-65 Paseo De Fuentes 3 Z7 SMP,Guatemala
Summary
Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Diligent and detail-oriented Administrator with proven history in successful team management. Skilled in general office processes and optimization strategies. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments
Overview
8
8
years of professional experience
1
1
Certification
Work History
MPS Contracts Setup and Administrator - SME(Subject Matter Expert)
HCL Technologies
Guatemala, Guatemala
11.2019 - Current
- Managed a client portfolio of 50 clients everyday for contracts department, with many information like, services, equipment new sold (printers and copiers) for Xerox and different brands for Rentals, Software, Scanners and New Sold devices.
- Maintained contract management systems to ensure accuracy of all contractual data.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Monitored contract performance to ensure that deadlines were met by both the client and contractor.
CSS • Customer Service
Genpact
Guatemala, Guatemala
04.2018 - 08.2019
- Customer Service with experience in Checking Accounts (Bank) Administration, Debit Cards Security and Administration, Claims Requests, Refunds Requests, Technical Support on Accounts, Apps and Website (Account Management)
CSR • Customer Service
Alorica
Guatemala, Guatemala
01.2018 - 04.2018
- Customer Service with experience in Claims Requests, Refunds requests ,Technical Support (Cellphones) for Software and Hardware, Sales of Services, Regular and Special Phones and Plans, Add Ons, Applications and more.
- Maintained records of customer interactions, transactions, comments, and complaints.
CSR • Customer Service
Allied Global
Guatemala, Guatemala
03.2016 - 12.2017
- Customer Service with experience in Technical Support (Cellphones) for Software and Hardware, Sales of Services, Regular and Special Phones and Plans and Obama Phones and Plans.
- Processed orders, forms, applications, and requests.
Education
Industrial Engineering - 8th Semester -
Universidad De San Carlos De Guatemala
GuatemalaProgramming Engineering - 5th Semester -
Universidad De San Carlos De Guatemala
GuatemalaComputer And Science Orientation Bachelor -
Colegio San José De Los Infantes
GuatemalaSkills
- Advanced English (Written, Spoken)
- Microsoft Office Excel Specialist (Certified)
- Microsoft Windows Management
- Contract Setup and Administration
- Customer Service, Sales and Tech Support
- Information Management
- Mail Handling
- Java
- Visual Basic
- C#
- HTML5
Dpi
2581 99474 0101
Languages
Spanish
First Language
English
Proficient (C2)
C2
Certification
- Microsoft Office Specialist Excel
Timeline
MPS Contracts Setup and Administrator - SME(Subject Matter Expert)
HCL Technologies
11.2019 - Current
CSS • Customer Service
Genpact
04.2018 - 08.2019
CSR • Customer Service
Alorica
01.2018 - 04.2018
CSR • Customer Service
Allied Global
03.2016 - 12.2017
Industrial Engineering - 8th Semester -
Universidad De San Carlos De Guatemala
Programming Engineering - 5th Semester -
Universidad De San Carlos De Guatemala
Computer And Science Orientation Bachelor -
Colegio San José De Los Infantes
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