Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johanna Sandoval

Reporting Analyst Senior
Guatemala

Summary

In my current role, I’ve faced challenges that required quick, effective decision-making. I’ve had to develop reporting solutions from scratch, identify gaps, and recommend improvements. This experience has strengthened my problem-solving abilities and taught me how to approach issues from a strategic standpoint. As a WFM Team Leader, I will bring these problem-solving skills to propose efficient staffing and financial solutions that align with company objectives.

Overview

9
9
years of professional experience

Work History

Reporting Analyst Senior

Telus Digital
06.2018 - Current
  • Led the development of reporting mechanisms and data insights for multiple internal teams, ensuring timely and accurate reporting on key metrics.
  • Created custom reports from scratch to streamline workflow and optimize team performance
  • Managed ad-hoc report requests from Senior Leadership, ensuring quick turnaround and clear, actionable insights.
  • Coordinated with cross-functional teams to identify issues, propose solutions, and streamline operations for various Telus accounts.
  • Delivered ongoing feedback and performance insights to leadership to drive operational improvements.
  • Played a central role in the continuous improvement of processes within the Reporting team.

Payroll Department

Telus Digital
10.2017 - 02.2018
  • Supported payroll processing, ensuring accurate and timely payment of bonuses for Telus employees across multiple regions.
  • Worked closely with HR and finance teams and reporting team to resolve payroll discrepancies and improve operational efficiency.

RP&O as RTA for Onshore Telus Accounts

Telus International
11.2016 - 10.2017
  • Analyzed real-time data to forecast and plan staffing requirements, optimizing resource allocation for onshore accounts.
  • Collaborated with operations to provide critical insights into staffing, scheduling, and performance metrics.
  • Assisted with the coordination and execution of workforce management strategies to improve efficiency.

Customer Service Representative for a Avon

Telus International
04.2016 - 11.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - Information And Computer Systems

Universidad De San Carlos De Guatemala
05.2001 -

High School Diploma -

Liceo Frances
05.2001 -

Skills

Microsoft Excel and Google Google Sheets along with the full suite of Google Workspace tools, including Docs, Slides, Forms, and Drive, for data analysis, collaboration, and document management

Accuracy and efficiency

Reporting efficiency and accuracy

Report development

Timeline

Reporting Analyst Senior

Telus Digital
06.2018 - Current

Payroll Department

Telus Digital
10.2017 - 02.2018

RP&O as RTA for Onshore Telus Accounts

Telus International
11.2016 - 10.2017

Customer Service Representative for a Avon

Telus International
04.2016 - 11.2016

No Degree - Information And Computer Systems

Universidad De San Carlos De Guatemala
05.2001 -

High School Diploma -

Liceo Frances
05.2001 -

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Johanna SandovalReporting Analyst Senior