Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
Generic
JOE CARDONA

JOE CARDONA

MASTER MECHANIC
Guatemala City,GUATEMALA

Summary

Dynamic automotive professional with extensive experience as a Master Technician and Shop Manager at Top Shop Auto Center. Proven track record in business management and customer relations, achieving significant cost savings through effective budget administration. Skilled in team leadership and problem-solving, enhancing operational efficiency and customer satisfaction.

Overview

43
43
years of professional experience
11
11
Certifications
2
2
Languages

Work History

MASTER TECHNITIAN/ OWNER SHOP MANAGER

TOP SHOP AUTO CENTER
05.2000 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Established foundational processes for business operations.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
  • Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
  • Controlled costs by effectively negotiating with vendors, saving $[Amount] on budget per year.
  • Developed loyalty program that significantly increased repeat business.
  • Fostered culture of continuous improvement, leading to higher efficiency and customer satisfaction.
  • Resolved customer complaints with effective solutions, maintaining positive store reputation.
  • Negotiated with suppliers to secure better pricing, enhancing profit margins.

HEAD MECHANIC

SUNCO AUTO CENTER
05.1995 - 06.1999

HEAD MECHANIC

SUNCO AUTO CENTER
01.1986 - 02.1999

HEAD MECHANIC /SHOP MANAGER

JOHN HERNANDEZ AUTO CENTER
05.1990 - 03.1993
  • Performed routine and scheduled maintenance services.
  • Diagnosed mechanical failures to determine and delegate corrective actions.
  • Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
  • Requisitioned materials and supplies such as tools, equipment and replacement parts.
  • Maintained cleanliness, safety and efficiency of garage.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Completed diversified electrical work on automotive equipment such as servicing and installing batteries and terminals, repairing and adjusting lights and repairing generators and starters.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Created [Number] planned and corrective maintenance work packages for troubleshooting, repair and testing of [Type] systems using [Software] and [Software].
  • Arranged for customer billing by determining charges for services requested and collecting deposits or payments.
  • Developed strategies to improve sales and retention of customers, boosting sales [Number]%.
  • Delegated jobs to subordinates and monitored quality of work.
  • Wrote work orders and updated accounts in workshop computer.
  • Surpassed monthly sales goals through innovative sales techniques.
  • Improved fuel efficiency [Number]% by using diagnostics to analyze and troubleshoot auto transmission and engine sensor failures.
  • Determined schedules and assignments of work activities for [Number]-member team, considering work priority, availability of equipment and skill of personnel.
  • Utilized [Software] to complete estimates for materials, labor and service costs.
  • Improved vehicle performance by conducting thorough diagnostics and implementing appropriate repair solutions.
  • Streamlined workshop operations for increased efficiency through the implementation of effective scheduling and task delegation.
  • Established a culture of accountability among team members, emphasizing personal responsibility for delivering high-quality results on each project undertaken.
  • Spearheaded training initiatives within the team, facilitating workshops on emerging trends in automotive technology to ensure ongoing professional development for all staff members.
  • Maximized workshop revenue by identifying upsell opportunities during routine vehicle inspections and presenting additional services to customers as appropriate.
  • Boosted customer loyalty through excellent communication skills, providing regular updates on the progress of repairs and addressing concerns promptly.
  • Optimized workflow processes within the shop environment, analyzing existing procedures for redundancies or inefficiencies that could be addressed proactively.
  • Managed equipment maintenance schedules diligently, ensuring all tools and machinery were kept in optimal working condition for use on a daily basis.
  • Oversaw safety compliance within the workshop, consistently adhering to industry regulations and guidelines to minimize risk.
  • Coordinated resources effectively during peak periods, allocating staff members strategically to accommodate sudden increases in demand without sacrificing quality or efficiency.
  • Troubleshot complex mechanical issues, utilizing advanced problem-solving skills to devise innovative solutions for clients.
  • Enhanced customer satisfaction with timely and accurate repairs, ensuring a high level of workmanship on all completed tasks.
  • Maintained extensive knowledge of automotive industry developments, staying up-to-date with new technologies and techniques to optimize service offerings.
  • Contributed to the continuous improvement of workshop operations by participating in regular team meetings and providing valuable input based on personal experience and expertise.
  • Increased overall shop productivity by implementing preventive maintenance programs and continuous improvement initiatives.
  • Mentored junior mechanics in technical skills and best practices, fostering a collaborative team environment to drive success.
  • Reduced downtime for customers by maintaining an organized inventory system, ensuring parts were readily available when needed.
  • Delivered exceptional customer service, addressing client concerns with empathy and understanding to ensure lasting satisfaction with services rendered.
  • Developed strong relationships with suppliers, negotiating favorable terms to reduce costs while maintaining quality standards.
  • Repaired and replaced worn and damaged components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Investigated customer complaints to identify cause of malfunctions.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Read and followed technical documentation to complete accurate repairs.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Coordinated with parts department to determine availability of necessary components.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.
  • Performed emissions tests according to standard procedures.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Retained accurate records of purchases, titles and sales.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Developed new promotional campaigns to attract new customers.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
  • Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
  • Controlled costs by effectively negotiating with vendors, saving $[Amount] on budget per year.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
  • Streamlined store operations, reducing overhead costs significantly.
  • Implemented safety protocols, ensuring secure environment for both staff and customers.
  • Oversaw daily operations, ensuring store met its performance and sales goals.
  • Launched successful online store, expanding customer base and increasing sales.
  • Managed budgeting and financial planning, maintaining healthy cash flow.
  • Orchestrated redesign of shop layout, improving foot traffic and sales.
  • Implemented customer feedback system, leading to improved store offerings and services.
  • Developed and executed staff training programs to enhance customer service skills.
  • Improved team morale and productivity through regular feedback and recognition programs.
  • Fostered culture of continuous improvement, leading to higher efficiency and customer satisfaction.
  • Enhanced social media presence, driving more foot traffic to store.
  • Increased customer loyalty with personalized shopping experiences and excellent service.
  • Boosted overall store sales by implementing innovative marketing strategies.
  • Resolved customer complaints with effective solutions, maintaining positive store reputation.
  • Negotiated with suppliers to secure better pricing, enhancing profit margins.
  • Developed loyalty program that significantly increased repeat business.
  • Managed inventory levels, ensuring optimal stock at all times for customer needs.

Automotive Technician

EAGLES AUTO CENTER
10.1982 - 01.1986
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Education

High School Diploma -

CENTRAL TECH HIGH SCHOOL
TORONTO ONTARIO
05.2001 -

Skills

Business management

Accomplishments

  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.

Software

Launch snap on on demand repairs

Certification

Full automoitve diagnosis with professional scanner, on line programing

Timeline

Full automoitve diagnosis with professional scanner, on line programing

05-2025

Muffler and exhaust fabrication

02-2025

Wheel alignment , front end and suspension tech

02-2025

High School Diploma -

CENTRAL TECH HIGH SCHOOL
05.2001 -

Smog check technition in california

07-2000

MASTER TECHNITIAN/ OWNER SHOP MANAGER

TOP SHOP AUTO CENTER
05.2000 - Current

HEAD MECHANIC

SUNCO AUTO CENTER
05.1995 - 06.1999

HEAD MECHANIC /SHOP MANAGER

JOHN HERNANDEZ AUTO CENTER
05.1990 - 03.1993

HEAD MECHANIC

SUNCO AUTO CENTER
01.1986 - 02.1999

Automotive Technician

EAGLES AUTO CENTER
10.1982 - 01.1986

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